On ******* I contacted customer service about an issue with * faucets in my home, we di...

GetHuman823265's customer service issue with Kohler from June 2018

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The issue in GetHuman823265's own words
On ******* I contacted customer service about an issue with * faucets in my home, we discussed the issues and was given an order number and told the parts for the repair would be shipped in approx. * weeks. to date I have called * times and have been told the parts were still not in stock but I would put to the top of the list for when they came in. I requested a more definitive answer since a company of your standing surely had someone who knew when these parts would be available. I was told that my request would be past along and I should receive an email.Today ******* still NOTHING. Please let me know when to expect them or what other solution you may have. order number ********. Please respond in a timely fashion and get this problem resolved. Yours Peter Thompson.

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Kohler

Customer service issue
Reported by GetHuman823265
Jun 26th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 25 others
0 customers following this

Timeline

GetHuman823265 started working on this issue
Jun 26th, 2018 7:04pm