****o,*Purchased a R*****-SD-VS Malleco Touchless Faucet.*Has a clunking noise when tur...

GetHuman639598's customer service issue with Kohler from April 2018

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Help with my Kohler issue
Before contacting them, items GetHuman639598 may need:
Where was the item purchased, Order number (if applicable), and Billing address
GetHuman639598's next move: talk to Kohler when they open.
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The issue and preferred resolution, in GetHuman639598's own words:
****o,*Purchased a R*****-SD-VS Malleco Touchless Faucet.*Has a clunking noise when turn off water. Only when in touch less mode. Contacted Kohler.They were going to ****p a Solenoid(??) as a solution. did not receive. Contacted Kohler by phone. Said support team would research and get back to us. No reply. Phone number on order is *** *** ****. Do not have the tracking number for the order.Purchased thru Costco.
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Kohler

Customer service issue
Reported by GetHuman639598
Apr 29th, 2018 - 3 mons ago
I have an issue with Kohler too
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Seen by 4 customers so far
Similar issue to 31 others
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Timeline
GetHuman639598 started working on this issue
Apr 29th 3:29pm