Received $**.** Kohl’s cash for a return. Attempted to apply it to a future online orde...

GetHuman-jormsbyx's Complaint issue with Kohl's from September 2020

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The issue in GetHuman-jormsbyx's own words
Received $**.** Kohl’s cash for a return. Attempted to apply it to a future online order....number was ‘invalid.’ Order canceled. Next time in-store, asked customer service & was told it likely had expired (therefore ‘invalid’). Problem is, because the print on the cash is soooo faint, you can’t even see an expiration date! Happy to send you a pic to confirm. Now told I can’t use it & $$ is lost. Kohl’s accepts returns even years after a purchase, so why do they limit the amount of time I have to use MY OWN MONEY from a return???**I’d like someone to acknowledge that the lack of a discernible expiration date on my Kohl’s cash was due to no fault of mine—& a store credit of $**.** is in order. If not, they can cancel my account because they’ll lose a customer.

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Kohl's

Complaint issue
Reported by GetHuman-jormsbyx
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 399 others
0 customers following this

Timeline

GetHuman-jormsbyx started working on this issue
Sep 30th, 2020 6:31pm
GetHuman-jormsbyx indicated the issue is not fixed yet.
Sep 30th, 2020 10:44pm