Around ******** I applied for and got a credit card so I could buy some drapery panel...

GetHuman4608356's customer service issue with Kohl's from April 2020

Help with my Kohl's issue
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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4608356's own words
Around ******** I applied for and got a credit card so I could buy some drapery panels. The statement was for **.** and was due *********. On *********, we drove to Prescott Valley store to pay the bill. The store was closed due to the Coronavirus. So I mailed the bill that day from Prescott Valley. **I realized my check was going to be late and have tried calling ***-***-**** to explain about not being able to pay bill directly at the Kohl's in Prescott Valley, but always am told that the "lines are really busy right now."**I ordered another set of panels and received a bill due ********* for **.** * **.** (Late Fee)... .TOTAL of **.**. I'm requesting that the "late fee" be waived since I could not pay in person at the store on *********.**Today is ******** and I'd like to receive approval from Kohl's that the $**.** "late fee" can be waived and I will then send Kohl's the $**.** that I owe you. OR is it okay to just send the $**.** now?**I hope you understand my frustration can give me a waiver on the late fee this * time.**THANKS!

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Kohl's

Customer service issue
Reported by GetHuman4608356
Apr 8th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 328 others
0 customers following this

Timeline

GetHuman4608356 started working on this issue
Apr 8th 10:13pm
GetHuman4608356 shared this issue with others over email
Apr 8th 10:14pm