Around ******** I applied for and got a credit card so I could buy some drapery panel...

GetHuman4608356's customer service issue with Kohl's from April 2020

Help with my Kohl's issue
Before contacting them, items GetHuman4608356 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman4608356's own words
Around ******** I applied for and got a credit card so I could buy some drapery panels. The statement was for **.** and was due *********. On *********, we drove to Prescott Valley store to pay the bill. The store was closed due to the Coronavirus. So I mailed the bill that day from Prescott Valley. **I realized my check was going to be late and have tried calling ***-***-**** to explain about not being able to pay bill directly at the Kohl's in Prescott Valley, but always am told that the "lines are really busy right now."**I ordered another set of panels and received a bill due ********* for **.** * **.** (Late Fee)... .TOTAL of **.**. I'm requesting that the "late fee" be waived since I could not pay in person at the store on *********.**Today is ******** and I'd like to receive approval from Kohl's that the $**.** "late fee" can be waived and I will then send Kohl's the $**.** that I owe you. OR is it okay to just send the $**.** now?**I hope you understand my frustration can give me a waiver on the late fee this * time.**THANKS!

GetHuman4608356 did not yet indicate what Kohl's should do to make this right.

How GetHuman4608356 fixed the problem

We are waiting for GetHuman4608356 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohl's's attention and get better help faster. Tap below to get started.
Having Kohl's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4608356
Apr 8th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 328 others
0 customers following this


GetHuman4608356 started working on this issue
Apr 8th 10:13pm
GetHuman4608356 shared this issue with others over email
Apr 8th 10:14pm