I placed an order online last night and used my Kohl's charge, my Yes * You rewards car...

GetHuman2741500's customer service issue with Kohl's from April 2019

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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2741500's own words
I placed an order online last night and used my Kohl's charge, my Yes * You rewards cards and a **% off coupon. This morning I realized that I had not received an email confirmation so I called the customer service number on the back of my Kohl's charge card. The representative that I spoke to could see what I had attempted to order and told me that my order did not go through because I had signed in as a guest. I asked her if she could just give me the order number so I could place the order (again) myself which she did. Before I hung up I wanted to be clear that I was going to place the order myself and the rep said that she had already placed the order. (I asked her for the order number so I could order it myself **) Anyway, as of right now, I still do not have an order confirmation.

GetHuman2741500 did not yet indicate what Kohl's should do to make this right.

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How Do I Return an Item from Kohl's?Does Kohl's Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Kohl's?How Do I Exchange an Item from Kohl's?How Do I Track My Kohl's Return?
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Customer service issue
Reported by GetHuman2741500
Apr 14th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 669 others
0 customers following this


GetHuman2741500 started working on this issue
Apr 14th, 2019 4:14pm

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