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The issue in GetHuman2150334's own words
While I was in the store the other day at the checkout my phone was sitting on the counter and as the clerk was moving things she knocked it to the floor. She immediately apologized for it however when I picked it up and realized the front and back glass had shattered she immediately changed her tune to, “I am sorry you broke your phone”... this is not a cheap item or cheap repair and for her to immediately resort to covering you back when she realized it was broken is incredibly dishonest. I need to find out what you can do to help because even with insurance there is a cost for the repair
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