July **rd, early afternoon, I decided to take my sister to your Bayshore, WI store to c...

GetHuman-trecieb's customer service issue with Kohl's from August 2018

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The issue in GetHuman-trecieb's own words
July **rd, early afternoon, I decided to take my sister to your Bayshore, WI store to celebrate her **st birthday with a couple of outfits. My treat. My sister is between a size * and size * in juniors. We proceeded to pick out a couple of dresses and jeans and tops. **My sister heads to the fitting room and I decided to sit down on the ottomans outside of the fitting room when all of a sudden three associates just magically appeared randomly. One was clearing out a fitting room, another one appeared to hang * garment on the rack and another one later comes out of the blue with a scanner. The one with the scanner just lured around the area. **My sister came out of the fitting room asking me which outfits I liked (which they all looked great on her) I didn’t say anything. Needless to say, neither associated greeted, asked if we needed help or anything just stared at us walked away. **We proceeded to get jewelry and a cap. Later with product in hand we proceeded to head towards the Vera wang display for my size which I bought a top. And now who do I see watching us by your registers, leaning at the end of the counter, The same girl who was lurking around the fitting room watching us. Disgusted , I immediately stopped shopping and told my sister to wrap us so we can purchase our items and leave. **We headed to the register, arms full of clothes and jewelry where the cashier was great. She was the best. After purchasing over $*** of merchandise which could have been more if I hadn’t been so disgusted with my experience. We proceed to head out the door when I noticed one of your managers or supervisors short blond hair all black outfit standing near the door. Now livid. I almost returned everything but I had to keep my cool for my sister as she has a mental disease - severe bipolar with a tendency to flip out. I am the only one that can assist in managing her behavior. **It has literally taken me two weeks to write to you as I have never experience such racial profiling in a Kohls store that I use to frequent and use to be one of your employees - a hypo general manager in line for future DM. **My sister and I are Black American, I make over six figures and drove in from Des Moines IA to spend the day with her on her birthday. A great day I made for her, but I must tell you I was very offended and appalled at the level of service we experienced. What was so upsetting was an employee at one time, I had heard of people in the black community expressing the same concerns and yet I would defend Kohls. I must say, I have witnessed racial profiling for my self in the one store I use to love shopping at. ** Determined to never shop at your Bayshore store again and literally considering avoiding Kohls all together, I’ve shared my experience with some family*Members who now work at your corporate office. They told me I should write you and tell someone about my experience as they to have heard of several complaints about your Bayshore store. **What makes it so sad, you were not busy at all. We were the only ones in the Junior department. **I’m expecting a call from the CEO as changes need to take place within your company and it starts at the top. **Please do not brush me off. **Please take your teammates, managers etc through Diversity training and eliminate racial profiling in your stores.
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Kohl's

Customer service issue
Reported by GetHuman-trecieb
Aug 10th, 2018 - 7 mons ago
I have an issue with Kohl's too
Fixed
Seen by 5 customers so far
Similar issue to 53 others
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GetHuman-trecieb started working on this issue
Aug 10th, 2018 3:14pm
GetHuman-trecieb indicated the issue is not fixed yet.
Aug 11th, 2018 5:08pm
GetHuman-trecieb indicated the issue is not fixed yet.
Aug 13th, 2018 5:59pm
GetHuman-trecieb indicated the issue is not fixed yet.
Aug 13th, 2018 5:59pm