I live in Johannesburg, South Africa.*I urgently need telephonic assistance with my Kob...

GetHuman4866811's customer service issue with Kobo Books from May 2020

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The issue in GetHuman4866811's own words
I live in Johannesburg, South Africa.*I urgently need telephonic assistance with my Kobo Touch. Three days ago when I switched on my ereader the little green light and then blue light flashed and then changed to a bright white light that kept flashing continually and the face of reader went blank. I used a paper clip and inserted it at back of reader into tiny hole. The reader came back on ... but now all I have is the Kobo setup page either via computer or wireless. So my ereader is behaving as though it's a new one that needs to be setup from scratch!! It is also fully charged but I just cannot get it back to its old self. I have many unread books in my bookstore as well on my wish list. I have tried everything according to your troubleshooting advise pages, but cannot get this ereader "alive" again! Do you have a "free call" number for your customer care help desk? I would sincerely APPRECIATE ASSISTANCE ASAP. Thank you, Mrs Cecile Kemp

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Kobo Books

Customer service issue
Reported by GetHuman4866811
May 25th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 214 others
0 customers following this

Timeline

GetHuman4866811 started working on this issue
May 25th, 2020 10:50am
GetHuman4866811 indicated the issue is not fixed yet.
Jun 1st, 2020 12:49pm
GetHuman4866811 indicated the issue is not fixed yet.
Jun 1st, 2020 12:49pm
GetHuman4866811 indicated the issue is not fixed yet.
Jun 1st, 2020 12:49pm
GetHuman4866811 indicated the issue is not fixed yet.
Jun 4th, 2020 11:25am
GetHuman4866811 indicated the issue is not fixed yet.
Jun 4th, 2020 11:25am
GetHuman4866811 indicated the issue is not fixed yet.
Jun 4th, 2020 11:25am
GetHuman4866811 indicated the issue is not fixed yet.
Jun 4th, 2020 11:25am
GetHuman4866811 indicated the issue is not fixed yet.
Jun 4th, 2020 11:25am