I am trying to claim a kobo gift voucher and when I buy the book and press gift card an...

GetHuman-rkjuhas's customer service issue with Kobo Books from January 2019

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I am trying to claim a kobo gift voucher and when I buy the book and press gift card and the gift card type kobo I enter in the card number and I keep getting an error stating that the card number is wrong and it is case sensitive - before you ask yes I have checked and the number I entered matches the card number on the back of the gift card. Getting really frustrated as it should be an easy process instead it is really frustrating. Thanks Katrina
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Kobo Books

Customer service issue
Reported by GetHuman-rkjuhas
Jan 26th, 2019 - 3 mons ago
I have an issue with Kobo Books too
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Seen by 3 customers so far
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GetHuman-rkjuhas started working on this issue
Jan 26th 1:35am