Hello.*Having a problem with full download of * separate books by Wilbur Smith from Kob...

GetHuman-dunand's customer service issue with Kobo Books from June 2018

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The issue in GetHuman-dunand's own words
Hello.*Having a problem with full download of * separate books by Wilbur Smith from Kobo store. Books are Blue Horizon, A Falcon Flies, Men of Men and A Sparrow Falls. Spoke with three customer service reps since end of Feb ****. The site only downloads approx. *** pages instead of full book approx **** pages in each case. Reps tried to download at their end a got same result. the reps said it was an issue with the publisher on the" Canadian" site. Spoke with Harper Collins in Toronto who publishes Smith books but not these four which they said were published by zaffre in UK. Sent them email, early May this year and received auto reply that they would forward to appropriate dept. Nothing else. If you are not aware of this issue you are now. Please respond as I would like to re-download these four books from the Kobo site. *Thank you*Steve Dunand. ( note the billing acct. email is under *****@***.com) my email is below...
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Kobo Books

Customer service issue
Reported by GetHuman-dunand
Jun 14th, 2018 - 9 mons ago
I have an issue with Kobo Books too
Fixed
Seen by 8 customers so far
Similar issue to 5 others
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Timeline
GetHuman-dunand started working on this issue
Jun 14th, 2018 8:04pm
GetHuman-dunand indicated the issue is not fixed yet.
Jun 14th, 2018 11:01pm
GetHuman-dunand indicated the issue is not fixed yet.
Jun 14th, 2018 11:07pm
GetHuman-dunand indicated the issue is not fixed yet.
Jun 14th, 2018 11:08pm
GetHuman-dunand indicated the issue is not fixed yet.
Jun 14th, 2018 11:09pm
GetHuman-dunand indicated the issue is not fixed yet.
Jun 14th, 2018 11:11pm