I am having a problem with an order I placed for woman's incontinence products for my...
GetHuman-gtech_mo's customer service issue with Kmart from June 2019
Help with my Kmart issue
The issue in GetHuman-gtech_mo's own words
I am having a problem with an order I placed for woman's incontinence products for my ** year old mother. I had a similar problem last month. This time they delivered half of my * packages with men's products and half with women's. I order * identical SKU's for women's Depend products. I have spent hours trying to solve this problem on hold and later on line twice. After holding over * hour yesterday, I was disconnected...this is very frustrating. Later I chatted with a representative and a link your rep sent me caused our chat to disconnect. I then had to spend an entire hour chatting with an online rep to try to get resolution. Today I got an email that requires something different than the rep said and wants to charge me money to ship back an order that your company messed up and I had to pay $**.** for shipping in the first place...**I just received an email for returning part of the order when I have explained that I would have to hire a worker to reseal the large packet and put it on the porch. I leave * hours away from my mom who cannot answer the door or lift anything. This is ridiculous. Then I get an email with an *** number that is not working or disconnected and an email that cannot be responded to...I am also on hold again as I type this but last evening - I was hung up on after an hour plus wait...**You shipped the wrong product (last month you only shipped half of my order and messed that up too.) You made a mistake and want me to pay for you to pick up your mistake and I will have to hire someone and send packing tape to reseal the box you miss-shipped. This is ridiculous and frustrating. **I would like a manager to respond to this email or call me at (***) ***-****. **Thank you for your time.
GetHuman-gtech_mo did not yet indicate what Kmart should do to make this right.
I have an issue with Kmart too
How GetHuman-gtech_mo fixed the problem
It is not really solved in that they have not been reachable by phone (as you experienced) and they sent a noreply email with a bad phone number...but I simply disputed it on my visa bill since I cannot seem to find any real solution.
Please help with my Kmart issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman-gtech_mo confirmed the issue is fixed. Hooray!
Jun 16th, 2019 2:15am
Change of Address? Free Concierge.
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!