Kmart Customer Service Issues

I placed an order for three pieces of clothing. While one item arrived on time as expected, the other two were supposed to arrive by May 8th which was crucial as I'm leaving for vacation on the 9th and needed them before then. Unfortunately, the tracking still shows the items as processing, leaving me uncertain about their status. Despite reaching out to customer service already and not getting a clear answer, I'm still unable to locate my items. If they do not arrive by tomorrow, I request a full refund.

I did not receive the package that FedEx confirmed as delivered on Monday, May 13th, [redacted]. The tracking information shows it was delivered in Wells, ME at 12:34 pm. The package was sent from City of Industry, CA on Tuesday, May 7th, [redacted], and it weighs 77.00 lb. I did not sign for the package since it did not require a signature upon delivery. I am concerned as I have not received the package despite the confirmation of delivery. Thank you for looking into this matter.

I ordered 2 pairs of Wranglers Dark Rinse Relaxed Fit Denim Jeans on Wednesday, 5-14-[redacted] at the Acton, MA store but it was mistakenly placed at the Webster, MA store. I'm inquiring about the shipping time and cost to either the Acton store or my home in Littleton, MA. I've already paid with my Visa Card on file. Thank you. - H Douglas Keenan

I returned Order #[redacted]92 because I received the wrong toy for my grandson. It is frustrating that they haven't refunded my account even though the return was delivered on 6/4/19. This delay is preventing me from getting my grandson a gift for his party. The lack of communication from the company is unacceptable. I just want this issue to be resolved promptly. Best regards, D. Everett

I am experiencing issues with a recent order placed for women's incontinence products for my 90-year-old mother. Unfortunately, the order was incorrect, with half being men's products and half being women's, despite ordering 6 identical SKU's for women's Depend products. I have spent a significant amount of time on the phone and online trying to resolve this, only to face disconnections and conflicting information from representatives. Dealing with the return process has been particularly challenging, as it requires me to ship back the incorrect items at my expense, which is not feasible for me due to logistical reasons since I live far from my mom. The communication channels provided have been unhelpful, with non-working phone numbers and emails that cannot be replied to. This situation is frustrating, especially considering a similar error occurred in a previous order. I am requesting a manager to address this matter promptly. Thank you for your attention.

Hello, I purchased two identical earthenware baking trays during Christmas in [redacted]. I used both for baking vegetables and on the second use, one of the trays broke. Assuming it had a flaw, I disposed of it. However, when I used the second tray to cook a roast, it also broke during its second use, causing oil to spill into the oven. I am concerned about the quality of these trays as they are meant for cooking. I believe there could be an issue with this product or I may have received a faulty batch. It would be great if someone could investigate this matter further before a serious incident occurs. I have a photo of the broken tray in the oven that I can share for reference. Madeleine H.

I bought a tomato plant at Kmart for $6.99 and paid cash. After planting it in my garden, the plant died within 2 weeks. When I took it back with the plant guarantee, container, and tag to exchange it without the receipt, I was denied by the customer service claiming to be the store manager. I noticed other dead plants for sale outside the store. I tried calling customer service but gave up after waiting for 10 minutes. Kmart needs to improve customer service to keep customers happy. I just want to exchange the plant and hope the next one thrives.

I recently visited a Kmart store in Elizabethtown, PA to make a purchase. At the cashier, I handed over a five dollar bill. The cashier examined it as if checking for counterfeit, which made me feel unnecessarily scrutinized. I wonder if this was truly needed or if it was just to give me a hard time. It seems like a petty move, possibly fueled by college-age animosity over the previous election. Sadly, the store culture at Kmart is disappointing. It’s disheartening to think that a simple transaction could be affected by such immature behavior. I even consulted with a family member who used to be a store manager, and they agreed that scrutinizing a five dollar bill was uncalled for. It's frustrating when personal bias gets in the way of everyday interactions.

I visited a Kmart store in Elizabethtown, PA to make a purchase. At the cashier, I handed over a five dollar bill. The cashier examined the bill thoroughly, which made me feel uncomfortable. I question if this was necessary or if it was intentional to cause inconvenience. I hope for better service in the future and wish to provide more details if needed without having to rewrite my complaint. Let's strive for improvement and avoid creating such issues for customers.

I'm seeking assistance with obtaining a refund from Kmart. My order, [redacted]74, placed on May 30 for pickup had to be canceled. I reordered the same item on June 4 for delivery by June 11 or 12, but it never arrived. Despite contacting customer service multiple times and online chats, I have not received a clear answer or my $[redacted] refund. Kmart offered a mere 5% refund if the item couldn't be found, which I found unacceptable. After several failed attempts to resolve this issue, including promises to follow up within 48 hours, I am still without my refund as of July 5. I plan to escalate this matter to the Better Business Bureau and the FCC due to the lack of resolution.

Subject: Issue with Recent Order Delivery Hello, I'm Karen Harper, and I placed Order#[redacted]76. I've been diligently tracking my recent orders and noticed that the delivery status shows the items have been delivered, which I haven't received. The items in question are Everlast® Sport Women's Bike Shorts, a Fruit of the Loom Women’s 6-Pack of Hi-Cut Assorted Briefs, and Fruit of the Loom Women's 4-Pack Breathable Bikini Panties. Despite being home at the specified delivery times, I did not receive these items. No signature was provided by me for the delivery. I attempted to contact customer service multiple times and waited for over an hour on the line without success. I am disappointed with this experience and request a refund for the undelivered items. It is crucial to address this issue promptly and I would appreciate the opportunity to speak with a representative directly regarding this matter.

I made a dresser purchase online a month ago. It was initially delayed, and upon inquiry, Kmart informed me that USPS damaged the dresser during transit, resulting in a refund. I decided to reorder the same dresser, assuming the issue was with the delivery, not Kmart. The second delivery arrived, but the box was missing all the assembly pieces such as screws and bolts, containing only the wooden parts of the dresser. Despite trying to contact customer service three times, each time waiting over 30 minutes on hold with no response, I have been unable to resolve this issue. I kindly request assistance in sending the missing pieces. Thank you.

On July 13th, I placed an order for a pair of flats at a final price of $13.59, paid with my card. I cancelled the order the same day. On July 15th, when I got a pair of work boots in size 10, I realized the first order wasn't cancelled. Although my bank refunded the money for the flats, your company charged me again for an item I had canceled. I need a refund promptly. The order number is [redacted]49. I then ordered men's work boots in size 9, but I made an error in the size. Despite my cancellation request, the order was not stopped, and I was charged. The order number is [redacted]73. I require the cancellation of that order and a refund to my card.

I am frustrated with my recent order for an abday gift that was supposed to be delivered on 8/6 but has not arrived. After contacting UPS, they informed me that the package is lost and advised me to call Kmart for assistance. When I reached out to Kmart's customer service, the representative, Chris, was unhelpful. Chris mentioned the only option was to re-bill me by taking my credit card information again and wait for UPS to locate the package. I prefer not to provide my credit card information again since I usually pay with PayPal. I am requesting Kmart to replace the order and bill UPS for their mistake. I urgently need this gift by tomorrow at the latest. Order Number: [redacted]87.

I made an online order on 9/11/19 for pick up at your West Covina CA store. I visited the store on 9/12/19 at 4:24 p.m. to return the item due to a change of mind. The cashier, Alyssa, working at the customer service desk, mistakenly refunded me $10 less in cash. Despite my explanation, she denied the error. The manager, Veronica, reviewed the security footage, but it was inconclusive. The next day I received a call confirming the mistake and was asked to collect the $10. I found it inconvenient to return to the store for such a small amount after already inconveniencing myself and wasting gas. When I finally received the money, the service was unsatisfactory as the staff member was dismissive and lacked good customer service skills. I hope improvements can be made in customer service and training at this store. Thank you, Arcelia Martinez.

I visited the Kmart on West Main Street in Lebanon, TN, which is closing down. I found a Linon 3-piece Pub set displayed for $[redacted]. I inquired about purchasing the floor model, but the employee mentioned more stock was coming. Upon calling later, I was rudely informed I had to check in-person about availability as she couldn't provide information over the phone. Despite my repeated requests earlier, the floor model was not held for me as promised. I have now learned it is available online, but my frustration stems from the missed opportunity to buy it at the store price. It's disappointing that the item wasn't reserved for me and I had to make a wasted trip.

I recently purchased a new men's Tourag mountain bike for $[redacted] from Kmart in Waratah, Newcastle. I experienced issues with the bike chain coming off twice and sought help. The store manager at the Ashfield Mall, Rod, advised me to have it fixed at a professional bike store, costing me $20. Despite requesting a refund from Kmart due to their maintenance person being away, Rod declined and suggested I return the bike to Newcastle, which is a 4-hour train trip from Sydney where I reside. I have attached a bank statement showing the purchase and an $[redacted] invoice for a new bike as the $[redacted] bike was stolen from a secure bike rack at Ashfield Mall. I am requesting a full refund of $[redacted] from Kmart and compensation of $[redacted] for the replacement bike I had to purchase.

I went to a Kmart in Kalispell, MT yesterday, 11/12/19, which is about 2 1/2 hours away from home through the mountains. The store is closing, and I have $48 in free cash or points on my account that I wanted to use before they expire today, 11/13/19. While cashing out, the cashier needed help entering my free cash, and we tried different phone numbers before I gave him my email. Another worker intervened and rudely mentioned that they only accept paper coupons, not points. Despite my explanation that the points are mine and earned through the store and about to expire, I had to pay and leave. Upon checking my receipt at home, I noticed the cashier didn't enter my email, so I spent $[redacted].43 without receiving new points or using my $48 in free cash. I am reaching out to see if this issue can be resolved.

Subject: Urgent Inquiry about ANKO 3-in-1 Air Fryer Oven Availability at Figtree Kmart Dear Kmart Customer Service, I appreciate the email I received today indicating that the ANKO 3-in-1 Air Fryer Oven - 11 Litres is available online. However, when attempting to order for store collection at Figtree Kmart in NSW (Post Code [redacted]), I encountered a message stating the item is out of stock. Given that I exclusively purchase ANKO brand kitchen items from Kmart, I am eager to purchase this product. Could you please confirm when Figtree Kmart ([redacted] NSW) will restock the ANKO 3-in-1 Air Fryer Oven? I missed buying it last week when it was in stock and would like to plan accordingly. Thank you for your assistance. S. Ranasinhe

Walking through K-Mart can be disheartening, seeing many products made at lower costs elsewhere while the store lacks human staff. Customers expect better service. This is why my family and friends avoid K-Mart when possible. Respect for the workers who contribute to K-Mart's success is essential. Seeking to improve working conditions will benefit both employees and shareholders. It's time for K-Mart to prioritize its workers and customers for a better shopping experience.