I purchased * pair of shoes at the local KMART here in Clemmons NC ***** on...

GetHuman-mzflorid's Complaint issue with Kmart from April 2019

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The issue in GetHuman-mzflorid's own words
Exchange for a larger size ... I purchased * pair of shoes at the local KMART here in Clemmons NC ***** on ********** for my granddaughter. I returned the next day to exchange one pair as they were to narrow for her foot. After waiting for over ** minutes behind a man trying to exchange a * pair of shoes for a larger size without matching SKU numbers and the manager being called in to handle this matter, I was told no exchange would be considered without my paying $**.**.*The shoes were on sale at **.** for * pair and $*.** for the second. The man in front of me managed to exchange all of his for no extra money and mind you, nonmatching SKU numbers to anything in your store! How is that possible?*Is it because I am white? The cashier and the man returning the shoes were both black. This encounter was very suspect, to say the least, and I am certain that you will wish to investigate this matter promptly.
I witnessed them exchange * pairs of shoes for the man in front of me for no additional money, and for a larger size. Without the correct SKU numbers matching that of KMART. My shoes had both the receipt and matching SKU. I was told to bring Samantha back to the store with the shoes that she was currently wearing to school at the moment if I wanted to return them. And bring the ones I wanted to exchange if I did not want to pay an additional amount of money to return both of them for a refund not exchange. WHY?
I want to exchange the shoes for a larger size and not pay additional money.
Are you kidding me, I don't shop at Kmart, that's why I wasn't aware of this random policy
Talking with the manager and calling customer service * days in a row now being placed on hold for over ** minutes.
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Kmart

Childrens Shoes
Complaint issue
Reported by GetHuman-mzflorid
Apr 25th, 2019 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 1164 others
0 customers following this
Items needed
Username
Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder

Timeline

GetHuman-mzflorid started working on this issue
Apr 25th, 2019 9:24pm
GetHuman-mzflorid indicated the issue is not fixed yet.
Apr 26th, 2019 10:29am
GetHuman-mzflorid indicated the issue is not fixed yet.
Apr 26th, 2019 10:08pm
GetHuman-mzflorid indicated the issue is not fixed yet.
Apr 26th, 2019 10:09pm
GetHuman-mzflorid indicated the issue is not fixed yet.
Apr 29th, 2019 1:48am

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