I placed an order on ********. I forgot to redeem my reward points. I immediately calle...

GetHuman2380975's customer service issue with Kmart from March 2019

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If you are looking to cancel your order you will need to do it before your pay.
The issue in GetHuman2380975's own words
I placed an order on ********. I forgot to redeem my reward points. I immediately called to cancel the order so I could reorder and use my points. They cancelled * items from my order but would not cancel all of the order. This made me pay for shipping which was **.**. I have been a kmart customer for many years. I have never been treated like this by any company I order from. I wasnt one minute between when I placed the order and when I called to cancel it. All I wanted to do was cancel so I could reorder and use my points. If this is the way this company treats their customers I will not be ordering anything else from them. It can be fixed by cancelling the order so I can reorder. If not then I will return the items and wont be ordering from this company again.

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Kmart

Customer service issue
Reported by GetHuman2380975
Mar 5th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1047 others
0 customers following this

Timeline

GetHuman2380975 started working on this issue
Mar 5th, 2019 6:41pm