I ordered a laptop computer and it was dead when it arrived.

GetHuman-nosnetro's customer service issue with Kmart from February 2019

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The issue in GetHuman-nosnetro's own words
I ordered the product online. ... I ordered an HP Elitebook ****P laptop computer as a gift. When it was opened, the unit was dead* it will not boot up or power on at all. I would like to return the unit for credit.
The *rd party fulfillment company has bounced the issue back to Kmart.
I want to return the computer for full credit.
This was my first online order from Kmart.
I contacted the *rd party fulfillment company.
I have an issue with Kmart too
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Kmart

HP Elitebook ****P laptop computer
Customer service issue
Reported by GetHuman-nosnetro
Feb 16th, 2019 - 8 mons ago
I have an issue with Kmart too
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Seen by 5 customers so far
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Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder
Timeline
GetHuman-nosnetro started working on this issue
Feb 16th 12:49am
GetHuman-nosnetro confirmed the issue is fixed. Hooray!
Feb 16th 12:56am