Merry Christmas to my ** year old daughter. This morning as she open her gift, a phone...

GetHuman-justtess's customer service issue with Kmart from December 2018

Help with my Kmart issue
The issue in GetHuman-justtess's own words
Merry Christmas to my ** year old daughter. This morning as she open her gift, a phone that I brought at Burwood Kmart, to try her hardest to find the packet that seems to be glued closed so I finally told her it was fine to ripe the box, to find inside a halfish of a block of chocolate an eraser a filthy lighter and a packet of garden bits, but NO PHONE. To see the sheer devastating effect and look on her face. She was horrified, not to mention in tears. I have * kids, work regularly along with home duties as a mother and don't drive. Have run myself into the ground to manage Christmas. The extreme devastation, frustration and anger not to mention the rest of the emotions I felt to see my daughter so devastated as she asked me over and over, Mum where's my phone? Been Christmas day and Kmart uncontactable for Christmas her day was ruined. Kmart needs to supply the product I purchased seems it can't reply Christmas morning. I request you could please let me know what causes this to happen? Recap I brought a phone. It was a box with random c@*d my kid was crush and the phone wasn't in it. It needs to be supplied as I legally purchased it. My child was crushed. You can't give back Christmas morning. Please rectify the situation. Regards Theresa Jones

GetHuman-justtess did not yet indicate what Kmart should do to make this right.

How GetHuman-justtess fixed the problem
Thanks to the service of the people who work for Kmart, my issue was rectified after Christmas. I really appreciate the efforts they went to, and feel for anyone who may have ever been in a similar situation.
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Kmart

Customer service issue
Reported by GetHuman-justtess
Dec 25th, 2018 - 3 years ago
Fixed
GetHuman-justtess shared how to fix
Seen by 29 customers so far
Similar issue to 847 others
0 customers following this
Items needed
Username
Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder

Timeline

GetHuman-justtess started working on this issue
Dec 25th, 2018 12:28pm
GetHuman-justtess confirmed the issue is fixed. Hooray!
Dec 28th, 2018 2:36pm