Very poor customer service christmas eve whenall we wanted was a quick last minute gift fifteen minutes before hand

GetHuman-tanakitt's customer service issue with Kmart from December 2018

10 views | 845 similar | 0 following
Help with my Kmart issue
Next: our robot will wait on hold for GetHuman-tanakitt to get a Kmart rep on the line!
Always use the GetHuman Phone to call Kmart. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-tanakitt's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tanakitt may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
The issue in GetHuman-tanakitt's own words
Just buy some last minute gifts, only two or three toys for two kids for Christmas ... I visted a store tonight and it claimed that kmart closed at ten. My sister had just had come into town and needed to grab a quick last minute gift. It was fifteen minutes before ten and the store was locked? At my job we arenever aloud to close early. I work custoner service and always treat everyone with respect. The manager (roger) told us "what do you guys want?!" And almost didnt let us in the store and then said "hurry up! Im leaving AT ten!" EXTREMELY RUDE! so we tried to hurry and ignore it. THEN some employees came up to us and told my sister rudely "we close in ** minutes so" my sister commented regularly "we know the time, the manager just told us and you two were right there when he said it." And the employee STRAIGHT UP TOLD MY SISTER "okay you b i t c h." And walked away, my sister asked what she said and the girl carelessly commented "you heard what i said". My sister commented and things got crazy and the managers didnt do ****! They were both screaming at each other and the managers just stood and watched. i have never had an issue here and its ridiculous the night before christmas that we were treated so rudely. All of these employees except a man named Austin Prunty who did remain calm told us to have a safe and happy holiday and told my sister that they CONTINUED to laugh and so did the manager!! Worst service ever. This is the Kmart at Lakewood NY.
They were not caring at all and every time they talked it was very rude. They all even said they did not care if they got fired and confidently laughed in our faces. It also very rude to close a store **-** minutes before actual close time just because you want to leave EXACTLY at closing time. i am a manager at a restaurant and realize that its not always possible to leave on closing time and if a customer comes in even * minute befire close you let them order and let them stay an extra fifteen minutes. i know at least I never have before.
I want them fired because this should not happen all the time and i was told by a few individuals that they had the same experience. Very unprofessional and youll be losing a few valuable customers and just makes kmart look bad.
I have been going here since a little girl at the age * , i am now ** years old and have never experienced this rude behavior in my life.
I did try talking to them and the again rudely rolled there eyes and glared at us(Roger).
How GetHuman-tanakitt fixed the problem

We are waiting for GetHuman-tanakitt to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kmart's attention and get better help faster. Tap below to get started.
Having Kmart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tanakitt fixes it.
This email address isn't valid

Kmart

None
Customer service issue
Reported by GetHuman-tanakitt
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 845 others
0 customers following this

Timeline

GetHuman-tanakitt started working on this issue
Dec 25th, 2018 5:10am

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians