I ordered VTech Soothing Songs Bear in Pink on **-**-** and paid fir it plus $*.** for...

GetHuman1716634's customer service issue with Kmart from December 2018

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The issue in GetHuman1716634's own words
I ordered VTech Soothing Songs Bear in Pink on **-**-** and paid fir it plus $*.** for shipping. It arrived yesterday (**.**.**). I was sent the WRONG color....I received a blue bear. Just had a new Grandaughter and I wanted PINK!! The order * is: *********, and my name is Carol Cosgrove. Now it appears that I'm required to pay more additional shipping to return the wrong item you sent me!?? This is ridiculous And it has upset me very much. If I lived near a Kmart store, I would hZve went there and bought it. Why do u sell cushy ers items that you do not even have in stock. I spent a lot of time online trying to find the PINK Bear, ordered it, paid for it plus the shipping cost and was sent the wrong color! I do expect to be *Compensated for this bad business transaction! Please send me the Pink Bear and the return postage and I will return the Blue Bear! Home phone ****-***-****. Thank you, and I will be looking forward to hearing from you ASAP! carol Cosgrove

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Kmart

Customer service issue
Reported by GetHuman1716634
Dec 8th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 734 others
0 customers following this

Timeline

GetHuman1716634 started working on this issue
Dec 8th, 2018 2:04pm

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