Went to refund a wrong order that they had shipped to me and also pick up the item I ha...

GetHuman-payingx's customer service issue with Kmart from November 2018

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The issue in GetHuman-payingx's own words
Went to refund a wrong order that they had shipped to me and also pick up the item I had shipped to the store. They gave me wrong dress. I asked if they have the right one, assistance said the website is slow and does not update what they have in store. Very dissapointed. Why sell something online if you guys dont have it. Why not call other stores to see if they have the dress in stock and have it shipped to their store. How inconvient, this isnt the first time they messed up my order. I then went to the back and found the item that I came to refund in the first place fully stock in multiple sizes! And the assistance didnt even offer to go check for my first refund to see if they had the correct item in stock! Big dissapointment.*Assistance name was Jossilin, Kmart in stockton, Ca.
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Kmart

Customer service issue
Reported by GetHuman-payingx
Nov 29th, 2018 - 9 mons ago
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GetHuman-payingx started working on this issue
Nov 29th, 2018 3:25am