Ordered a pair of shoes(booties) online* received them, they are too small...tried to g...

GetHuman1523093's customer service issue with Kmart from November 2018

Help with my Kmart issue
The issue in GetHuman1523093's own words
Ordered a pair of shoes(booties) online* received them, they are too small...tried to get through to online customer service too many times without success. Called my local Kmart spoke to someone who still could not help, called your ***-***-**** number and was basically told to go and return or exchange themat my local Kmart, well that's just fine, because currently I don't have any means of transportation. I'm not a very happy customer right now. Can someone help me to exchange this item online????Or can I speak with someone who can actually resolve this problem & My order number is *********, my name is Melanie Dumas, my telephone number is ***-*******.

GetHuman1523093 did not yet indicate what Kmart should do to make this right.

How GetHuman1523093 fixed the problem
After over an hour of frustration I realized you have no online customer service, I brought the product back to a local Kmart and found no replacements there But did get a refund!
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Kmart

Customer service issue
Reported by GetHuman1523093
Nov 8th, 2018 - 3 years ago
Fixed
GetHuman1523093 shared how to fix
Seen by 13 customers so far
Similar issue to 551 others
0 customers following this
Items needed
Username
Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder

Timeline

GetHuman1523093 started working on this issue
Nov 8th, 2018 1:48pm
GetHuman1523093 confirmed the issue is fixed. Hooray!
Nov 11th, 2018 10:30pm

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