I was unable to use my "shop your way rewards" coupon because my account was not "verif...

GetHuman-groesche's customer service issue with Kmart from September 2018

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The issue in GetHuman-groesche's own words
I was unable to use my "shop your way rewards" coupon because my account was not "verified". I drove out of my way to use the only store in my area and although Lise at the Dixie Highway, Erlanger, KY store tried to help, I had a terrible experience. A call to resolve the problem required phone access to my email. I was speaking to a Kmart rep and yet still could not get access to use my account. My limited data and inability to respond in an attempt to use a webpage and not an app left me very frustrated. My previous online order attempt would not allow ship to store for selected items. I added dollar amount to get free shipping and discovered a selected item still required a shipping fee. It's very frustrating to realize that one needs advanced technology and access to online resources to be able to get bonus discounts at a store. This can exclude people with a disability or limited financial resources. I was impressed to see a Ralph Lauren interview on ** minutes and he explained he was wearing a simple plaid cotton Kmart shirt. I wanted to stroll through the aisles of a Kmart once again. I'm not sure if I will try again to drive out of my way for that experience.

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Kmart

Customer service issue
Reported by GetHuman-groesche
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 385 others
0 customers following this
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Email on Account
Phone number on Account
Order Number
Confirmation Number
Name of Account Holder

Timeline

GetHuman-groesche started working on this issue
Sep 17th, 2018 3:53am