Just walked in to a kmart store to return * items which I recieved for my baby shower t...

GetHuman1003955's customer service issue with Kmart from August 2018

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The issue in GetHuman1003955's own words
Just walked in to a kmart store to return * items which I recieved for my baby shower that I already had. Not having the receipt I knew I would not get a return but possibly just store credit or exchange for something I could actually use. The woman at customer service was absolutely rude would do nothing because she said I had no proof of purchase because I didnt know the shop your way rewards phone number the purchase would have been made under. She then proceeded to tell me I needed to keep MY items that she would not return with her if I wanted to shop around. To make matters worse she then stood by the front door until I left. I work in customer service myself and the whole experience baffled me. I will never step foot in a kmart store again .
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Customer service issue
Reported by GetHuman1003955
Aug 17th, 2018 - a yr ago
I have an issue with Kmart too
Not resolved
Seen by 2 customers so far
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GetHuman1003955 started working on this issue
Aug 17th, 2018 2:49pm