Just walked in to a kmart store to return * items which I recieved for my baby shower t...
GetHuman1003955's customer service issue with Kmart from August 2018
Help with my Kmart issue
First: share to improve GetHuman1003955's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1003955 to get a Kmart rep on the line!
Always use the GetHuman Phone tocall Kmart. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1003955 may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
The issue in GetHuman1003955's own words
Just walked in to a kmart store to return * items which I recieved for my baby shower that I already had. Not having the receipt I knew I would not get a return but possibly just store credit or exchange for something I could actually use. The woman at customer service was absolutely rude would do nothing because she said I had no proof of purchase because I didnt know the shop your way rewards phone number the purchase would have been made under. She then proceeded to tell me I needed to keep MY items that she would not return with her if I wanted to shop around. To make matters worse she then stood by the front door until I left. I work in customer service myself and the whole experience baffled me. I will never step foot in a kmart store again .
GetHuman1003955 did not yet indicate what Kmart should do to make this right.
I have an issue with Kmart too
How GetHuman1003955 fixed the problem
We are waiting for GetHuman1003955 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.