Dear Kmart, back in May *,**** I ordered a gazebo online. It was first $***.** but late...

GetHuman-nashlymo's customer service issue with Kmart from July 2018

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The issue in GetHuman-nashlymo's own words
Dear Kmart, back in May *,**** I ordered a gazebo online. It was first $***.** but later on got reduced to $***.**. At first we were satisfied with our purchase, everyone seemed to enjoy it. Until weeks passed by and rain days would happen. After these rain days,the water from the rain would pile up on top of the gazebo and cause the cover to sink. This was first a very frustrating problem but as time went by it kept on occurring.No matter how hard we would try to avoid the disaster by trying the tighten the cover, it wouldn’t make a difference. So we would continue to remove the big pile of water from the gazebo which caused very hard backaches considering the fact that it would pile up to several pounds. Months have passed and the water that would pile up on top of the cover caused the gazebo to break and snap. We first bought this Gazebo to make our summer days more wonderful and fun. It absolutely did at first but now we don’t have the gazebo to fulfill our summer days.

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Kmart

Customer service issue
Reported by GetHuman-nashlymo
Jul 27th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 234 others
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Timeline

GetHuman-nashlymo started working on this issue
Jul 27th, 2018 12:38am
GetHuman-nashlymo indicated the issue is not fixed yet.
Jul 27th, 2018 1:39am
GetHuman-nashlymo indicated the issue is not fixed yet.
Jul 30th, 2018 1:39am

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