Kiwi.com Customer Service Issues

I need assistance with obtaining the reservation code and email linked to my two flights with Ryanair. The information in my confirmation email is as follows: Outbound Ryanair: X6MI9C, Outbound Pegasus: 75581S, Inbound Pegasus: 7556WM, Inbound Ryanair: O8IE7J. Pegasus flights are confirmed on their app and website, but Ryanair's website indicates incorrect information. I require the correct details (Ryanair reservation number and booking email) to add priority boarding and cabin luggage before they are unavailable. The provided reservation number is [redacted]92. I notice that your website only offers checked luggage options for both Ryanair and Pegasus flights. I specifically need to include Priority boarding and cabin luggage for Ryanair flights promptly to secure them before they sell out. Thank you for your prompt attention to this matter. Best regards, R. Okkerse

Booking Number: [redacted] [redacted] [redacted] I am incredibly disappointed in the service I received from Kiwi.com when trying to book my travel out of India. During the initial stages of the pandemic, I was left stranded in India due to your failure to secure my travel arrangements. The lack of communication and inadequate refund for my canceled flight only added to my frustration. I was left in Bangaluru with no way to leave the country, despite having a booking confirmation in hand. I am extremely upset with the poor customer service and overall experience provided by Kiwi.com. If my refund is not processed promptly within the next week, I will be compelled to share my negative experience of being stranded in India during the pandemic. Additionally, I believe I should be compensated for the hotel costs incurred as a result of this situation. I understand that refund processing can take time, but I urge you to expedite this process as I am eagerly awaiting my refund of over $1,[redacted]. For any further inquiries, please contact me at +1 [redacted].

Dear Sir or Madam, I would like to address an issue I encountered while booking flights through Kiwi.com. Yesterday (27th of July), I attempted to make a reservation using PayPal for a flight from Brussels to Malta, but the payment did not go through despite trying twice. Subsequently, I used a credit card for the booking, which went smoothly after the initial hiccup. Following that, I booked another flight with a different airline using PayPal without any issue, which led me to believe the problem was not with my PayPal account. However, when I tried to book a third flight from Palermo to Brussels through Kiwi.com using PayPal, it initially went through but later required verification, leading to a cancellation despite the lack of clear instructions on my part. This ordeal resulted in me having to book another flight today at a higher price, causing unnecessary stress and financial strain, especially as a student. I attempted to seek clarification from customer service but found the explanation lacking and felt dissatisfied with the response. I am sharing this feedback in the hopes of improving the booking process, specifically regarding fraud verification procedures. While I await my flights in September, I am hesitant to use Kiwi.com again for future bookings unless these issues are addressed promptly and effectively. Thank you for your understanding, Marion V. and Antoine H., Kiwi.com users

Booking #[redacted] [redacted] [redacted]. I am seeking clarification on why I am only being offered a partial refund for my canceled flights and baggage by Wizz Air. I would like to make it known that I am not interested in a voucher and I insist on a complete refund rather than the £68.00 currently proposed. Please furnish me with the necessary information to reach out to Wizz Air directly to reclaim my funds. As per GDPR regulations, I am entitled to this information. It has been quite a long wait, and I would appreciate a thorough explanation if my request cannot be met: 1. Why a full refund is not being issued, 2. Why I am unable to obtain Wizz Air contact details myself using my GDPR rights, and 3. When can I expect to receive my complete refund.

I experienced a flight cancellation from Mykonos to Venice without any prior warning. I am currently stranded in Mykonos with no available hotels and have no option but to sleep outside with my luggage. This situation has never occurred in all my travels, and I am feeling anxious and alone. I need to return home to my son, who is my priority. I asked my Canadian friend to write in English as the French phone lines are closed. I am uncertain about getting reimbursed and need assistance to find an alternative route home. Please reach out to my friend at +1[redacted] promptly.

Hello, We made a booking for a trip from Madrid to Palma with Iberia and from Palma to Nantes with Volotea. Unfortunately, our flight from Palma to Nantes was rescheduled from May 04th to May 03rd, causing us to miss the flight due to our scheduled arrival in Madrid on the 4th. We contacted customer service twice, first in mid-April, requesting a refund. We were informed that a claim would be opened, but we have not been contacted since. After calling again on May 05th, we were told a refund would be issued once the companies pay, which can take up to 3 months. It has been almost 3 months, and we have not received any updates. We kindly request a prompt resolution to this matter. Please find our booking reference for your reference: Reservation number [redacted] [redacted] [redacted]. Thank you. Best regards, Marc V.

Dear Kiwi Team, I am disappointed with the service I received. My booking number is [redacted] [redacted] [redacted]. I encountered several issues, including an unexpected layover in Milan due to a flight change to Cagliari. Despite reaching out to your customer service, I was informed they couldn't assist or rebook me, leaving me with additional hotel expenses. Upon arrival in Sardinia, I discovered my return flight required rebooking at extra cost due to a schedule change. Despite these inconveniences, I had to pay additional fees as online check-in wasn't available, and I had to get my boarding passes at the counter. I hope Kiwi will refund me for these costs. Thank you for your attention.

Dear Sir/Madam, I hope this message finds you well. I am extremely disappointed with the service provided by kiwi.com. My experience was challenging and frustrating. The information on the ticket I received when booking my flight was inaccurate, resulting in unexpected charges for luggage at the airport. The ticket led me to believe that luggage was included, but upon arrival, I was informed otherwise. To make matters worse, I had to cancel my travel plans due to this error, yet I have not received a refund from kiwi.com. Despite reaching out to them months ago and providing evidence of the situation, I have not received the promised refund of approximately $[redacted] for the base fare and $70 in luggage charges. If I do not receive the refund within the next two days, I plan to escalate my complaint publicly to highlight the poor quality of service I have encountered. Thank you.

Hello, I am requesting a refund for the first ticket I booked with AXA Assistance insurance. I paid [redacted].63 euros for it. The original booking was for Air Europa with reservation number 1 6 0 0 3 4 6 0 0 for the flights: - Madrid to Palma de Mallorca on August 8th - Palma to Madrid on August 15th I made changes to the booking as follows: - Madrid to Palma on August 10th - Palma to Madrid on August 17th, Flight number IB3917 departing at 6:15 in the morning I also paid an additional [redacted] euros. I had to change the return flight time to 9:20 am, incurring a charge of 89 euros. I am unsure if this second change is refundable. I urgently need confirmation of this change as it has been processing for 6 hours. The new insurance I purchased does cover the correct return time of 9:20 am. Thank you, regards, Nuria Fernández

Dear Customer Service Team, I hope this message finds you well. I am reaching out regarding my previous correspondence with your company. Unfortunately, I have not received a satisfactory response despite sending three emails. Over a year ago, I made four bookings with your company for which I am still waiting for a refund. I was informed by Air France that one of the flights is non-refundable, which I find unacceptable given the current circumstances of frequent flight cancellations. I believe your company should take responsibility for this and provide the necessary refund. Below are the booking details for your reference: Booking ID[redacted]19 / [redacted]48 / [redacted]63 / [redacted]98. I appreciate your prompt attention to this matter. Thank you. Best regards, B Mayer. Sent on 05/08/[redacted].

Subject: Request for Refund Booking [redacted]16 Dear Madam, Sir, On June 27th, I made an online booking for six tickets for a one-way flight from New York to New Orleans, then from New Orleans to Los Angeles, and finally from Los Angeles back to New York on your website Lastminute.com via KIWI.COM, your partner. I also purchased insurance through your services for these tickets as we were unsure about the American borders being open to Europeans. However, this insurance does not cover much as originally stated. Last week, on July 26th, the United States announced that they would keep their borders closed to Europeans. We were supposed to travel from Paris, and due to this situation, we are unable to travel. For over a week, we have been trying to contact you unsuccessfully to request either a refund for the tickets or a voucher matching the ticket purchase amount to be compensated for this decision beyond our control, or explore the option of possibly changing the dates for next year without any additional costs (hoping the borders will be open). This trip is expensive for us, and we cannot afford to spend more than what we had budgeted within our means. We look forward to a fair proposal from your side. Thank you in advance for your response. Sincerely, Laurence B. and Sylvain S. 06.19.05.87.76 06.20.58.30.42

Dear Kiwi, I am writing to you regarding our recent flight booking with KLM (flight number KL1262) from Nice to Amsterdam on July 27. We received a notification from you stating that we needed to adhere to Covid regulations of our destination country, specifically mentioned as THE NETHERLANDS. We followed Dutch requirements as per your advice. However, upon reaching Nice airport, we were informed that we should have followed Spanish regulations as our flight was bound for Bilbao with a layover in Amsterdam. This incorrect information from Kiwi led to us missing our flight, resulting in ticket loss and a day's worth of income. We request a refund for the missed flight and compensation for our financial losses. Your prompt attention to this matter would be appreciated. Sincerely, A. Vermeij

Dear Sir or Madam, Why have you not sent our order yet? We purchased your advertised Travel more Schneider, but we still have not received them even though I personally paid your invoice in advance. Please provide me with feedback. Thank you, Mustafa Celik Hello, Thank you for your effort. Once we have received the transfer, we will send you your item. Best regards, Kiwi DEAR SIR OR MADAM; ATTACHED IS THE PAYMENT RECEIPT. BACK THEN, WE WANTED TO BUY TWO ITEMS BUT WE DID NOT HAVE A PAYPAL SYSTEM, SO WE DID NOT PLACE THE ORDER. TODAY, I HAVE PAID FOR BOTH ITEMS IN ADVANCE. PLEASE SEND BOTH ITEMS TO OUR ADDRESS. Best regards, Mustafa Celik Purchasing/Management MC Services GmbH Gildestraße 20 [redacted] Werdohl Phone: +49 (0)[redacted] [redacted] 97 0 Fax: +49 (0)[redacted] [redacted] 97 29 Mobile: +49 (0)[redacted] 14 70 13 20 Website: www.mc-dienstleistungen.com Email: [redacted]

Hello, I've experienced the inconvenience of my flight being rebooked twice already without prior consultation. Unfortunately, this has caused a significant issue with my return flight, which was also rebooked. I had initially chosen an option with checked baggage that requires me to pick up and drop off my luggage during the transit in Milan. Due to the recent rebooking, I now only have a 1-hour layover in Milan, making it impossible for me to manage the baggage process. I'm faced with the tough choice of potentially missing my flight or losing my luggage. Please provide an alternative solution to resolve this issue. My booking number is [redacted]42. Thank you.

Hello, I am writing about a booking from Stuttgart to Zakynthos on September 2nd to September 10th through kiwi.com. Our flights keep getting canceled, delayed, and postponed without explanation. Each time there's a change, Kiwi wants us to pay for a new alternative flight. We are being asked to pay over [redacted]€ for alternatives even though our original flight cost [redacted]€. I am puzzled as to why we should be charged for changes that are not our fault. It should be the travel company's responsibility to arrange new flights when ours are canceled. The additional costs for alternative flights are excessive, especially considering we already paid for the original flight. I hope to receive a response here as I have already reached out via the Kiwi app with no reply. Thank you, Nico Z.

I need help drafting an email to kiwi.com regarding my booking [redacted]81 for a flight from Dumaguete to Sydney on 20 July [redacted]. Before the departure date, I received an email stating that my flight QF136 from Christchurch to Sydney was canceled. I was provided with alternative routes, so I chose to fly to Melbourne on QF132 and then to Sydney on QF490, paying kiwi.com $1,[redacted].76 AUD. However, on 19 July at 12:52 PM, I received a text from Qantas stating that QF132 was also canceled and advised me to contact kiwi.com for options. Later that day at 2:23 PM, I received another text from Qantas informing me that I had been rebooked on QF136. When I contacted kiwi.com's Manila number, I was told by a staff member that I was not eligible for a refund for the $1,[redacted].76 AUD I paid for the Melbourne to Sydney flight. I am requesting a refund as I did not receive the service I paid for. Please address this matter promptly before I escalate it with my credit card company and inform Qantas. Thank you, A.L.

Dear Kiwi.com, I recently booked a flight from Jeju Airport (CJU) to Kimpo Airport (KMP) in Korea via your website yesterday. Unfortunately, I have not received any confirmation SMS or email. It seems I made an error in my email address, listing it as [redacted] instead of [redacted] As a result, I do not have a confirmation number or access to my booking details. Despite not receiving any communication from your company, I have already made the payment for the ticket. I am unable to log in to the website as well. The flight details are as follows: CJU to KMP on September 21, [redacted], with Air Busan departing at 17:05 and arriving at 18:15. The booking was made for three people: Minyoung Kang, Minju Kang, and Wooju Kang. I kindly request your assistance in resolving this issue promptly. I can be reached at (+82) 10-6[redacted] or [redacted]-[redacted]. Thank you in advance for your attention to this matter. Best regards, Minyoung Kang

Dear All, I have booked the following tickets through Kiwi.com: - Quito to Baltra (Galapagos): August 4th, [redacted] – XL [redacted]. - San Cristobal (Galapagos) to Guayaquil: August 17th, [redacted] – XL [redacted]. Booking details: Reservation numbers: [redacted] [redacted] [redacted] and [redacted]57. Confirmation numbers: EXNAMF and BQMGHN. We paid a total of [redacted] EUR for two persons. During check-in, a LATAM agent requested us to rebook our flights and pay [redacted] USD each plus taxes due to ticket restrictions. We were unaware that our tickets were only for nationals of Ecuador. We urge Kiwi to refund the rebooking fees totaling [redacted] USD for both flights. Attached are the necessary documents for review. Thank you.

Hello, I would like to bring to your attention that I had booked a trip from Toronto to Port of Spain, Trinidad in January [redacted] totaling $[redacted] USD. Unfortunately, due to COVID-19, the trip was canceled. After a year of discussions with KIWI, I was only refunded $[redacted] EUR, which when converted back to USD is $[redacted], a fraction of what I paid. Despite WESTJET confirming a full refund was issued, I have not received the correct amount. This has caused a lot of inconvenience as I am unable to make new travel arrangements. I am extremely disappointed in the service provided and request urgent assistance to resolve this matter. The current refund does not align with what I am owed and I am seeking a full resolution promptly. Thank you, Hazel Ann S.

Subject: Ticket Issue for Flight from Gdansk to Pisa Hello, I am writing to request assistance with a ticket issue we encountered. Today, August 15, we intended to purchase tickets for a flight on August 20 from Gdansk, Poland, to Pisa, Italy. Due to intermittent mobile phone and Internet connectivity, we had some difficulties with the transaction. As a result, we inadvertently ended up with duplicate bookings for three passengers: Daviti Javakhishvili, Soso Asanashvili, and Zurab Baindurashvili. To clarify the situation and avoid any issues, we would like to cancel the tickets with E-Ticket BOOKING NUMBER [redacted] [redacted] [redacted] (reservation number J98WVJ) purchased through kiwi.com. We plan to proceed with the tickets bought by the air ticket office. Please assist us in canceling the mentioned booking and inform TBC Bank of Georgia (confirmation code [redacted]) accordingly. Thank you for your help in resolving this matter promptly. Best regards, Daviti Javakhishvili