I booked a flight from Phuket to London and transfer in HK. Kiwi failed to inform peopl...

GetHuman5881805's customer service issue with Kiwi.com from March 2021

6 views | 4725 similar | 0 following
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GetHuman5881805's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5881805 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5881805 can let us know if they help or not.
Before contacting them, items GetHuman5881805 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5881805's own words
Trying to fly home to Uk ... I booked a flight from Phuket to London and transfer in HK. Kiwi failed to inform people booking that HK required a HK passport to enter the airport for transfer so was unable to board flight. Every other colleague I travelled with have received refunds and were done so in a matter of days. I have been waiting for a year now and I am disgusted with how hard they make it to file a complaint or request a refund. I have requested refunds or numerous occasions to be told to wait and now they will not accept a call with my booking number or to an email. I demand an explanation and refund.
Is that I am aware of other refunds on the flight and they are avoiding to put refund
A full refund and apology
I expect to be refunded for my stress caused from negligence to inform me as a customer or possible restrictions and for making me wait this long
Ives tried contacting them in every way possible to be told to wait and now my booking number is considered invalid because they have made me wait so long
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Kiwi flights
Customer service issue
Reported by GetHuman5881805
Mar 25th, 2021 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4725 others
0 customers following this


GetHuman5881805 started working on this issue
Mar 25th, 2021 11:08am