Booking * is ** *** ***. I had to cancel my flight because my final destination was Fra...

GetHuman5613973's Refund a Charge issue with Kiwi.com from January 2021

Help with my Kiwi.com issue
Before contacting them, items GetHuman5613973 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5613973's own words
Booking * is ** *** ***. I had to cancel my flight because my final destination was France but the French government was not allowing anyone in to the country because of covid. I was informed by Kiwi that you would contact the carrier, TAP Portugal, on my behalf for a refund. I've been waiting to receive a refund since May ****. TAP claims that I have to go through Kiwi because I booked through you. I have done that and I am still waiting. It's been seven months.**I'd appreciate a response from you.

GetHuman5613973 did not yet indicate what Kiwi.com should do to make this right.

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Kiwi.com

Refund a Charge issue
Reported by GetHuman5613973
Jan 4th, 2021 - 4 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 4463 others
0 customers following this

Timeline

GetHuman5613973 started working on this issue
Jan 4th 2:49pm
GetHuman5613973 shared this issue with friends on Facebook
Jan 4th 2:50pm
GetHuman5613973 indicated the issue is not fixed yet.
Jan 4th 9:22pm

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