Kiwi.com Customer Service Issues

Hello, I'm Khalid and my booking reference is #[redacted]19. I previously had issues with my email and contacted an agent to update it. However, I am unsure if this change was successful as I have not received a refund for a canceled trip due to Covid. The old email I no longer have access to is [redacted] You can contact me at [redacted] Thank you.

Hello, I purchased a flight ticket for my niece traveling from Barcelona to TLV on December 20th. The reservation number is [redacted]06. Since Spain is currently classified as a red country for Covid-19, my niece is awaiting entry clearance from the Israeli consulate. I would like to know the options available if she is denied entry. Can I cancel the flight and receive a full refund? Is it possible to change the flight dates to another time, and would there be an additional fee for this? Is there a way to transfer the ticket to my name so that I can travel to Barcelona instead of her going to Israel? I appreciate your assistance. Warm regards, Ora Shapiro.

Hello, I have a booking number [redacted] [redacted] for a trip around Europe in July with Kiwi that had to be canceled due to COVID. My friend Melanie C. and my son Christopher E. were supposed to join. Kiwi is working on a refund, but we've only received a voucher from LOT Polish airlines so far. We canceled in July and are still waiting for refunds for other cancelled flights. Here are the flight details: - 27th July [redacted]: BA from Heathrow to Amsterdam - 29th July [redacted]: Vueling from Amsterdam to Florence - 2nd August: Bulgaria Air from Florence to Rome, then Rome to Sofia - 18th August: BA from Prague to Heathrow Thank you Mary

I am scheduled to travel on January 10, [redacted], from Saint Vincent and the Grenadines, transiting via Barbados to the United Kingdom. Originally, I was set to depart from Barbados on the same date and arrive in the UK on the 11th of January. However, my flight has been rescheduled to depart from Barbados 24 hours later, which is causing me inconvenience as I need to be in the UK 21 days before my assessment. I am dissatisfied with this change and would like to request a re-schedule for an earlier date, preferably on Friday, the 8th. I have tried sending messages but have not received any replies, and my attempts to call have been unsuccessful.

I have been attempting to obtain a refund for a flight I had booked in March, but I have yet to receive it. The flight was from Cambodia to China, but I was unable to board due to China closing its borders to foreigners on March 25 because of COVID-19. I was assured I would receive a refund as it was not my fault that I couldn't board. It has now been 8 months, and I am still waiting for my refund. My booking number is [redacted]02.

I made a booking for a flight from Paris to Madrid on Kiwi.com for tomorrow, December 21 at 20:00. I finalized the payment on November 26 after booking on November 24. Unfortunately, I have not received any confirmation email or SMS, so I cannot access the flight details to check in or print my boarding pass. Despite having proof of payment, the booking does not appear in their system. I am unsure of what steps to take next as I need to travel tomorrow. I have tried navigating the website extensively for the past three days without success. I am in urgent need of assistance.

Hello, I am reaching out regarding a morning flight booked by Mr Oliver Bengough for a trip from London Stansted to Ibiza, Spain, scheduled for departure on the 27th of December [redacted]. The transaction of £[redacted].24 went through Kiwi.com using Visa ending in [redacted] from his bank account. Despite providing my contact information during the booking on the 12th of December [redacted], including my email [redacted] and phone number 07[redacted]39, I have not received any confirmation details. I have checked my spam folders and messages but have not found any communication regarding the booking. I kindly request urgent assistance in resolving this matter and receiving my flight confirmation details. Thank you, Susanna Warren

Hello, I am reaching out regarding booking number [redacted] for Nikolai Holi. The itinerary was altered on 15.05.[redacted], and a request for a refund on the cancelled flight was made immediately. Alongside the refund application, an expedited fee of 17.78 GBP was requested. Kiwi committed to the refund and indicated a 6-week timeline for the process. The extra fee was paid to expedite the refund timeline and avoid the 8-week waiting period suggested by your customer service. All follow-up attempts with the company were unsuccessful. It is currently week 27 since the initial request. In order to prevent further complications, I would appreciate a prompt update on when the refund can be expected. Thank you and happy holidays.

Hello, I made a flight reservation on December 20, [redacted], from Jeddah to Riyadh, then to Kuala Lumpur, and finally to Guangzhou. Due to the current situation with the new coronavirus, many airports are closed, and I have some other issues as well, so I would like to cancel my booking. There is also a small problem with my email. The official email I used for the booking got blocked, but the alternative email I provided is working fine. I have received the E-ticket on the second email. Here are my flight details: - Booking number: [redacted]60 - Traveler Name: Mr. A.N.A. Naji - Booking Reference number: RFOJ32 - E-ticket number: [redacted][redacted] - Ticket number: [redacted][redacted] Please get in touch with me at your earliest convenience.

I am seeking information regarding insurance coverage for travel from Germany to Bahrain with a layover in Istanbul. The insurance terms state that coverage does not apply to locations where travel is advised against by institutions like the World Health Organization, the British Foreign and Commonwealth Office, the Ministry of Foreign Affairs of the Czech Republic, and similar institutions due to the COVID-19 pandemic. Please refer to the policy's terms and conditions for further details. Best regards, Antonia Feser.

I had a reservation to travel from Dallas, Texas to Mexico City with a layover in Cancun through Kiwi.com. However, my connection in Cancun was rescheduled to a different gate and terminal, requiring me to take a courtesy bus at the airport, which caused me to miss my flight. I had to purchase a new ticket to Mexico City. I believe the time needed to travel between terminals and clear customs was not accounted for. I am requesting a refund for the ticket I purchased from Cancun to Mexico City. My reservation number is [redacted]60.

Hello! I wanted to bring to your attention that a segment of my booking with Wizzair has been canceled. The booking number is [redacted]01, and the canceled leg is from LTN to RIX on 20.01.[redacted]. Despite receiving a message offering me the choice to request a refund or look for another flight, I have not yet made a decision. However, I noticed that the option has now disappeared. I can confirm the cancellation by checking the WizzAir app. Unfortunately, I am unable to see any available alternatives. Please reach out to me promptly to assist me in arranging either an alternative flight or a refund. Thank you.

I need to cancel my flights to Agadir due to new COVID-19 restrictions in Morocco announced yesterday. The beaches, restaurants, and borders are likely closing, along with a curfew in place. The French website only shows a refund option of 10€, even though cancellations are allowed up to 48 hours before the flight. Can you assist me with this issue?

I have booked a flight to Bristol, England departing on December 25th, returning to Asturias, Spain on December 30th. Due to the lockdown in the United Kingdom, I wish to change my trip to Las Palmas, Spain on the same dates. Is it possible to change my bookings without any additional charges? The original flight cost [redacted] euros, while the replacement is priced at 95 euros. Thank you.

I have had a very frustrating experience trying to cancel my husband's flight ticket through Kiwi. Despite trying for the past two weeks, I have been unable to do so as there is no contact number or email address provided for assistance. The details for my husband's booking are as follows: - Reference Number: LPVKOL - Booking Number: [redacted]68 - Name: ESSOP KAJA - Date of Birth: 07/06/[redacted] - Flight from Durban to Cape Town at 12:35 on December 23, [redacted] When my husband booked the flight, he received an email confirmation for the 23rd of December, but on the Safair site, it shows the date as November 23, [redacted]. We are seeking a refund voucher promptly due to these discrepancies causing confusion and financial strain. I am extremely dissatisfied with this situation. I have already sent two emails but received a response from Kiwi stating it is not their site anymore. Please reach out to me urgently.

Hello, I recently booked a trip from Vienna to Marrakesh through kiwi.com for a family-related reason. My reservation, costing only 56 euros, involves a flight from Vienna International Airport to Milan Malpensa Airport, then a transfer to Bergamo Airport with a ten-hour layover before my flight to Marrakesh. Kiwi notified me that my flights from Vienna to Milan and back have been canceled due to issues with the airline, but my Milan to Marrakesh flights remain unaffected. Kiwi offered alternative, yet pricey, flight options which I cannot afford. The airline confirmed I could reschedule my flights for free if booked directly, but Kiwi manages my booking. After contacting Kiwi with no response, I am unsure how to proceed. I am in urgent need of assistance as I am unable to purchase the costly alternative tickets proposed. Any guidance on how to resolve this matter would be greatly appreciated.

To Whom It May Concern, I am Ali Al Fuadi. On December 10th, I booked a flight back to Australia through kiwi.com. Unfortunately, I was unable to travel due to entry restrictions for Thai citizens in Thailand. Currently, I am stranded in Dubai and facing financial difficulties. I kindly request assistance in obtaining a refund to secure accommodation while I work on resolving this issue. Despite my numerous attempts to contact your company since December 10th, I have not received a response. Ali

My flight from Roatan, Honduras on January 3, [redacted], was canceled by Spirit Airlines. The airline has refunded Kiwi the ticket cost of $[redacted], which I assume includes their fee. I expect a full refund for the flight, not just a credit. I do not want to play games; withholding the refunded money is unfair. I am not interested in a credit. Please see the email contents below from Spirit regarding itinerary cancellation. I can forward the email for additional information if needed. Thank you.

The school I attend in Bratislava, Slovakia, arranged a flight with your company for me. The reservation reference number is [redacted] [redacted] [redacted]. We have been trying to change the flight well before the 48-hour mark, but have been unable to do so online. I'm the passenger who was in Mongolia, but managed to fly to the UK just before Christmas and the Tier 4 restrictions. I would like to change the flight to depart from London Heathrow around January 2nd, heading to Bratislava Airport in Slovakia, and returning to Heathrow Airport on July 10th, [redacted]. Please make these changes and email me the new E-ticket to my email address at [redacted] Thank you for your help. - Adam W.

I kindly request a change to my flight details and the issuance of a new electronic ticket to my email at [redacted] The new flight itinerary should be from reference [redacted]49 to a new flight departing from London Heathrow, UK to Bratislava Airport, Slovakia around January 2nd, with a return on July 10th, [redacted] to Heathrow Airport, London, UK. Please ensure any refunds are directed back to the school Beest in Slovakia. I will appreciate receiving the new E-ticket and the updated flight details soon. Thank you. Sincerely, Adam Watts (Passenger)