I booked a return flight with Kiwi return flight from Bristol to the Shetland Isles via...

GetHuman-aaneun's customer service issue with Kiwi.com from November 2020

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Help with my Kiwi.com issue
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GetHuman-aaneun's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aaneun will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aaneun can let us know if they help or not.
Before contacting them, items GetHuman-aaneun may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-aaneun's own words
I booked a return flight with Kiwi return flight from Bristol to the Shetland Isles via Edinburgh scheduled for ** June and ** June on ** February at a cost of ***.** GBP. Booking ID: *********. My husband and I could not fly because of Corona and at least one of the flights was cancelled anyway. I asked for a refund via Kiwi and was eventually offered ***.** GBP on ** June. This is unacceptable. Are there any class court actions I can join against either Kiwi, or the airlines Easyjet and Logan Air from people in my situation?

GetHuman-aaneun did not yet indicate what Kiwi.com should do to make this right.

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Customer service issue
Reported by GetHuman-aaneun
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 4362 others
0 customers following this


GetHuman-aaneun started working on this issue
Nov 12th, 2020 10:29am

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