Hi there, just received a reply to an email stating that I hadn't requested a refund ye...

GetHuman5321673's customer service issue with Kiwi.com from October 2020

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5321673's own words
Hi there, just received a reply to an email stating that I hadn't requested a refund yet for cancelled flights and other ones that were affected due to the cancellations. The latest email was for ********* but I was **.*% sure that when I spoke to an agent at least * months ago that I had told him I wanted Kiwi.com to request refunds for all segments and I was ok waiting the * or * months for refund. I thought that he was initiating the request and I didnt have to but maybe there was a misunderstanding? Perhaps some segments were requested and others not? Could you please check so that I *know for sure if some have already been requested & don't go and do it again? **Thanks very much, Heather Crawford ***-***-**** *Booking ********* and *********

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Kiwi.com

Customer service issue
Reported by GetHuman5321673
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3834 others
0 customers following this

Timeline

GetHuman5321673 started working on this issue
Oct 1st, 2020 4:33pm