Hey, I've booked a flight from Heraklion (Kreta) to Kassel for the **.**.****. My reser...

GetHuman-lenawnk's customer service issue with Kiwi.com from September 2020

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-lenawnk's own words
Hey, I've booked a flight from Heraklion (Kreta) to Kassel for the **.**.****. My reservation number is ********* and my name Lena Marie Warnecke.*I booked this flight for *** Euros and already payed it by credit card. With your flight offer (*** Euro) and my agreement by clicking the "book now" button, a contract of sale has been concluded unter the mentioned conditions.*This morning, I received an E-Mail that the airline increased the price up to more than *** Euro and you asked me to pay the difference or otherwise cancel my booking. *I want to let you know that this is not legal, since the purchase contract was already concluded. I expect you to transport me for the mentioned price of *** Euro, thats what both sides agreed in the contract. *Besides that, my friend booked the same flight for the same price like mine, one day later and she never get this mail, that she needs to pay the difference. How is this possible?? I booked earlier than she did, so if you charge anybody *** euros more, why me and not her?? **Anyway, I would kindly ask you to give me a call back as soon as possible under ************** or confirm my booking a second time for the mentioned price. I would like to find a solution with you, because i don't want to sue you and additionally sue claim damages and reimbursement of expenses. I'm sure that you want to avoid additional costs.

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Kiwi.com

Customer service issue
Reported by GetHuman-lenawnk
Sep 21st, 2020 - 4 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 3971 others
0 customers following this

Timeline

GetHuman-lenawnk started working on this issue
Sep 21st, 2020 3:53pm
GetHuman-lenawnk indicated the issue is not fixed yet.
Sep 22nd, 2020 5:40am
GetHuman-lenawnk indicated the issue is not fixed yet.
Sep 22nd, 2020 4:35pm
GetHuman-lenawnk indicated the issue is not fixed yet.
Oct 1st, 2020 11:13am

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