hello, **I try to contact Kiwi about a fraud, but impossilbe to reach them via email. B...

GetHuman-rajensbi's customer service issue with Kiwi.com from September 2020

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-rajensbi's own words
hello, **I try to contact Kiwi about a fraud, but impossilbe to reach them via email. But may be you have an idea how to contact their legal deparment.**I copy you below my email from Saturday, I am afraid you cannot see the screenshots.**Kind regards*Jens***Von: *****@***.com ******@***.com* *Gesendet: Samstag, **. September **** **:***An: *****@***.com*Cc: *****@***.com*Betreff: AW: Booking *********: Action required: the airline changed your itinerary*Priorit*t: Hoch**Hello Kiwi team,**I am a lawyer and I am a potential victim of fraud by KIWI.**I have booked via KIWI a flight for the date **. September ****. Flight plan was Tibilisi – Istanbul – Bergamo – Palma.**In your communication from ** September **** you inform me that the flight with AlIitalia – operated by Pegasus Airlines – from Tibilisi to Istanbul was cancelled. (Screenshot *) You offer me to take an alternative flight plan for additionally ***,** Euro or to cancel.**In panic I have booked the cheapest alternative for **.**.**** from Tbilisi via Vienna to PMI (price ***,** Euro Georgia airlines and **,** Euros Ryanair * Total ***,** euro )and opted for the cancellation of your flights. Funny is that Kiwi wanted from me additionally *** Euro for the same flights for which I paid *** Euro – one more fraudulent behavior.)**TODAY I make a research on the original page of Pegasus and find out that the flight Tbilisi – Istanbul was not cancelled (also the flights Istanbul to Milan-Bergamo and from there to Mallorca take place (screenshots * to *). **In brief, the airlines have not cancelled one single flight booked by me, but Kiwi sends me a communication with a blunt lie that one of the booked flights is cancelled.**Due to this blunt lie I waste money (***,** Euro) for an alternative flight which was not necessary since the original flight took place.***I require immediate refund of ***,** Euro to my account: (latest until **.**.****)**DE** **** **** **** **** ***Account owner: Jens Biermann**Whatever you get back from Pegasus, etc. keep it**If you fail to make the refund inside give date I reserve the right to:**-*File a criminal complaint for fraud in Georgia, Czech Republique and Germany*-*Press civil charges according to consumer law in Munich, Germany*-*Inform press, social media, ***I know that Corona time are difficult and normally I am patient with touristical operators since I manage a booking platform too. But this fraude is based on a blunt lie and here I have zero tolerance, but a lot of perseverance to punish the criminals and to enforce my rights.***Kind regards***Jens Biermann*Rechtsanwalt*Hermann-Lingg-Str. ******** M*nchen*Email: *****@***.com********https:**www.kiwi.com*en*manage**********?utm*source*tram&utm*campaign*schedule*change*spd&utm*medium*email&utm*content*unknown-button*cta-my*trip** *****https:**web.flypgs.com*booking?language*DE&adultCount**&childCount**&infantCount**&soldierCount**&arrivalPort*IST*SAW&departurePort*TBS¤cy*EUR&dateOption**&departureDate*****-**-**** ***https:**web.flypgs.com*booking?language*EN&adultCount**&childCount**&infantCount**&soldierCount**&arrivalPort*BGY&departurePort*IST*SAW¤cy*GBP&dateOption**&departureDate*****-**-***** ****https:**www.ryanair.com*ie*en*trip*flights*select?adults**&teens**&children**&infants**&dateOut*****-**-**&dateIn*&originIata*BGY&destinationIata*PMI&isConnectedFlight*false&isReturn*false&discount**&promoCode*&tpAdults**&tpTeens**&tpChildren**&tpInfants**&tpStartDate*****-**-**&tpEndDate*&tpOriginIata*BGY&tpDestinationIata*PMI&tpIsConnectedFlight*false&tpIsReturn*false&tpDiscount**&tpPromoCode**** *****Jens Biermann*Rechtsanwalt*Hermann-Lingg-Str. ******** M*nchen*Mobil : *** *** *******Email: *****@***.com**Von: Kiwi.com ******@***.com* *Gesendet: Freitag, **. September **** **:***An: *****@***.com*Betreff: Booking *********: Action required: the airline changed your itinerary**Choose a proposed alternative * *For more information, visit our Help Centre. Manage My Booking **Basic package Saver Ticket ***BOOKING NUMBER**** *** *** ****Itinerary change: please choose an option *Your itinerary was changed by the airline. But don't worry, we have at least one alternative option for you. *Choose an option now **By selecting an option on behalf of all passengers, you must notify them of any change to this itinerary. * *COVID-** restrictions ***Cabin baggage is restricted on board — you can only take a smaller bag that fits under the seat. Any larger baggage must be checked in. **Tap into the world of travel*Offline tickets and exclusive deals with the Kiwi.com mobile app.* * ***Articles suggested for you ***Traveling during COVID-**

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Kiwi.com

Customer service issue
Reported by GetHuman-rajensbi
Sep 14th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4427 others
0 customers following this

Timeline

GetHuman-rajensbi started working on this issue
Sep 14th, 2020 2:00pm
GetHuman-rajensbi indicated the issue is not fixed yet.
Sep 16th, 2020 10:01am