GetHuman5314939's customer service issue with Kiwi.com from September 2020
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5314939's own words
Kiwi.com booking number: *********Reservation number: UWKL*T**Turkish Airlines informed me that they have refunded my ticket on ** Mar ****. Unfortunately they refunded to Mastercard number starting & ending with: ***.....*** which is NOT my credit card account number which I used to purchase the ticket from Kiwi.com. Upon calling Turkish Airlines' customer representative in Kuala Lumpur they informed me that they refunded to Kiwi.com because I purchased the ticket from Kiwi.com so naturally they do not have my credit card details. *Although I did not request for refund through Kiwi.com, it is a fact that Turkish Airlines has refunded to Kiwi.com on ** Mar ****. *Therefore, I will appreciate if Kiwi.com can refund the money to my credit card account without further delay. Kiwi.com should have done so when you received the refund money from Turkish Airlines. *I have written an email to you on ** Aug **** to ask you about my refund but Kiwi.com had the gall to tell me that I did not request the refund through Kiwi.com. Whether I requested the refund through Kiwi.com or not is totally irrelevant now because it is a fact that Turkish Airlines had refunded to Kiwi.com. *Please resolve the refund asap without further delay. **Regards, *Ong Kim Buai (Ms)
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