Hi, **I'm requesting a refund from my insurance for the flights I booked from Bali to L...

GetHuman4881235's Refund a Charge issue with Kiwi.com from May 2020

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman4881235's own words
Hi, **I'm requesting a refund from my insurance for the flights I booked from Bali to London, but my insurance are asking for evidence from your company that my flight was cancelled. **Booking ID: ***********The first flight (Bali to Jakarta) was cancelled, which means I missed my connecting flights and had to book a new lot of flights from Jakarta - home. **I was put on a different flight out of Bali (it was the next Air Asia flight out of Bali) and that's why I missed my connecting flights.**I would really appreciate your help with this. **Thank you,*Sophie**Additional information: **I asked if I could go on another airline's flight, to see if I could get a flight that left Bali sooner than the next Air Asia one. I was told by Air Asia staff that this wasn't possible, and that I had to fly with Air Asia. **I went to the Emirates office at Bali, because my next flight was with them, but I was told by the staff that the wait was five hours. Nothing they could do to help us. **Thanks again,**Sophie

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Kiwi.com

Refund a Charge issue
Reported by GetHuman4881235
May 28th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 5318 others
0 customers following this

Timeline

GetHuman4881235 started working on this issue
May 28th, 2020 3:26pm
GetHuman4881235 indicated the issue is not fixed yet.
May 31st, 2020 6:21pm
GetHuman4881235 indicated the issue is not fixed yet.
May 31st, 2020 6:24pm

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