With regard to this booking when I arrived at the airport at Auckland I was not allowe...

GetHuman4515960's customer service issue with Kiwi.com from March 2020

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The issue in GetHuman4515960's own words
With regard to this booking when I arrived at the airport at Auckland I was not allowed to board the plane because the entry requirements for Singapore had changed so I was not allowed to board the plane because I could not transit through Singapore. Please cancel the second half of the trip, the flight from Singapore to London Heathrow, as this should at least get me a refund on airport taxes. Please let me know when you have news about this, thank you.*Hide quoted text**On Mon, ** Mar ****, **:** Kiwi.com, ******@***.com* wrote:* Making travel better*For more information, visit our Help Centre. Manage My Booking*Basic package Saver Ticket *BOOKING NUMBER***** *** ******BOOKING STATUS**Confirmed**PASSENGERS**BAGGAGE**JOHN BARRY BUSH*******Cabin baggage*** * ** * ** cm — * kg* * ***Buy baggage now and save up to **%.**Add baggage***Protect your trip with travel insurance.**Add insurance*Edit Passenger Details**CONTACT********************@***.com**Visa requirements check*You will enter United Kingdom (London) as a final destination.*Kiwi.com is not liable for any traveler who is denied from boarding or from entering any destination due to visa issues.** *Confirmed — e-ticket attached*Your booking was successful. Print the attached e-ticket and bring it with you on the trip.**Through Manage My Booking, you can change your itinerary, update your information, download your documents, and order additional services like allocated seating and insurance.**Download E-ticket*Manage My Booking***AKL Auckland New Zealand*Auckland****:***Tuesday, Mar **, ***** ***SIN Singapore Singapore*Singapore Changi****:***Tuesday, Mar **, ***** * *Airline: Air New Zealand* ***Check in at the airport for free*We don't support online check-in for this route. Look for the airline check-in counter or kiosk at the airport. How to check in at the airport****SIN Singapore Singapore*Singapore Changi****:***Wednesday, Mar **, ***** ***LHR London United Kingdom*Heathrow****:***Wednesday, Mar **, ***** * *Airline: Singapore Airlines* ***Check in at the airport for free*We don't support online check-in for this route. Look for the airline check-in counter or kiosk at the airport. How to check in at the airport** *Download E-ticket*CAR HIRE IN*London**Secure the guaranteed lowest car hire prices today.**View Cars*ROOMS IN*London**Choose from more than a million properties worldwide.**Find a Room*Download your invoice in PDF format*Learn about our Terms & Conditions* *Tap into the world of travel*Offline tickets and exclusive deals with the Kiwi.com mobile app.*App Store Button*Play Store Button*Visit our Help Centre for answers.*Or contact our Customer Support Team.*www.kiwi.com***facebook*twitter*instagram*linked-in*We are sorry but this is a non reply address. If you would like to contact our customer support please send us an email in your preferred language by going to https:**www.kiwi.com*content*feedback. Choose your language and send the email for that language. Thank you!

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Kiwi.com

Customer service issue
Reported by GetHuman4515960
Mar 24th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 4851 others
0 customers following this

Timeline

GetHuman4515960 started working on this issue
Mar 24th, 2020 3:16am
GetHuman4515960 indicated the issue is not fixed yet.
Mar 24th, 2020 7:19pm

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