My name is Nasra Abdalla I booked a ticket from Nairobi to Mombasa Kenya. Paid in full...

GetHuman-nasrali's Refund a Charge issue with Kiwi.com from March 2020

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Before contacting them, items GetHuman-nasrali may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-nasrali's own words
My name is Nasra Abdalla I booked a ticket from Nairobi to Mombasa Kenya. Paid in full. Unfortunately when I reached airport Jambo jet informed me they didn't receive the payment but could see the booking. Meanwhile while they were confirming I went ask flight *** about my return ticket and they said they received their payment. Unfortunately I had to pay for Jambo jet ticket again. So I am kindly asking for my refund on Jambo jet ticket. Thank you

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Kiwi.com

Refund a Charge issue
Reported by GetHuman-nasrali
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 4360 others
0 customers following this

Timeline

GetHuman-nasrali started working on this issue
Mar 17th 7:05am
GetHuman-nasrali indicated the issue is not fixed yet.
Mar 19th 10:32pm