I booked two tickets from Tel Aviv to Malaga with a layover in Rome through kiwi.com re...

GetHuman4409410's customer service issue with Kiwi.com from February 2020

Help with my Kiwi.com issue
The issue in GetHuman4409410's own words
I booked two tickets from Tel Aviv to Malaga with a layover in Rome through kiwi.com reservation No. *** *** *** *.*Ryanair flight FR**** from TLV to Rome (FCO) on March **th got cancelled and I was referred by kiwi.com to turn to carrier as to provide me with the alternative. The answer I got from the carrier is that my email is not registered with this booking, and that I should contact the agent to provide me with the email used for it. *I left two messages at the kiwi.com help desk message center as of yet to no avail.*I would like to get the alternative flight option to Malaga (AGP) on the said date, or a full refund for the outbound flight.

GetHuman4409410 did not yet indicate what Kiwi.com should do to make this right.

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Kiwi.com

Customer service issue
Reported by GetHuman4409410
Feb 29th, 2020 - 9 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 3723 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman4409410 started working on this issue
Feb 29th 9:26am
GetHuman4409410 shared this issue with others over email
Feb 29th 9:26am
GetHuman4409410 indicated the issue is not fixed yet.
Feb 29th 4:41pm
GetHuman4409410 indicated the issue is not fixed yet.
Feb 29th 5:10pm
GetHuman4409410 indicated the issue is not fixed yet.
Feb 29th 6:33pm
GetHuman4409410 indicated the issue is not fixed yet.
Mar 3rd 9:40am
GetHuman4409410 indicated the issue is not fixed yet.
Mar 3rd 11:06am

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