Hi,*I have a problem with the reservation and I wish you bought from you * plane ticket...

GetHuman3799280's Refund a Charge issue with Kiwi.com from October 2019

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman3799280's own words
Hi,*I have a problem with the reservation and I wish you bought from you * plane ticket - **. from Toronto to Hartford (Connecticut)***. From Hartford to Orlando**. From Orlando to New York**One of the passenger only had carry-on and the other (Myself, Itzhak Bitton) paid for a ticket that includes a carry-on and * checked bag.***However, when we arrived to our first flight - Air Canada asked us for ** Canadian Dollars for our * checked bag. We told them, we paid KIWI and showed them your receipt.* They declined to accept it, saying they don't have it in their system. A similar thing happend in our flight from Harford to Orlando, but this time we were asked to pay ***$ USD.***I still have the receipt for both payment and I would like a full refund to my credit card.*I want to stress that just like in our order, we only had * carry-ons and one checked bag during all the trip.***Waiting for your response,*Itzhak Bitton.

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Kiwi.com

Refund a Charge issue
Reported by GetHuman3799280
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 18270 others
0 customers following this

Timeline

GetHuman3799280 started working on this issue
Oct 20th, 2019 6:41pm
GetHuman3799280 indicated the issue is not fixed yet.
Oct 22nd, 2019 5:22pm

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