I was living in Colombia South America with my colombian wife after retirement. I told...

GetHuman-jmuil's Refund a Charge issue with Kiwi.com from October 2019

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Before contacting them, items GetHuman-jmuil may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-jmuil's own words
I was living in Colombia South America with my colombian wife after retirement. I told her I wanted to leave her. When I was asleep she emptied my only account for income since she knew the pin. Then she destroyed my passport so I couldn’t leave the country. Si to buy a ticket a friend let me use his credit card to book a flight. I was searching Kayak site that showed Kiwis prices also. For economic reasons I chose to try them. After ** hours or so I received an email declining service since my name on the ticket was different than the credit card name of my friend. Two days after answering their questions for security, they tried again but said the flight price had almost doubled. I could not afford the difference. I chose to please refund the credit card. They came. Back again after time lapsed and said the amount was to much to refund. Only$*** USA!!! Then they said they could issue a Kiwi credit. More time passes. After many more phone calls finally I accessed the site showing the credit. I did everything they said to try and use the credit and when I entered the last keystroke to finalize the process it REJECTED!! Again more calls always delayed in response time. I got a flight with help from a lifelong friend. I then tried again to have them issue a credit to the original card—(I do not believe they can not do this). Again they said no. So I have this money tied up..

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Refund a Charge issue
Reported by GetHuman-jmuil
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 18187 others
0 customers following this


GetHuman-jmuil started working on this issue
Oct 15th, 2019 11:03pm
GetHuman-jmuil indicated the issue is not fixed yet.
Oct 16th, 2019 3:12am
GetHuman-jmuil indicated the issue is not fixed yet.
Oct 18th, 2019 11:13pm
GetHuman-jmuil indicated the issue is not fixed yet.
Oct 18th, 2019 11:18pm

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