I called each airline before booking my flights in order to inform them that I would be...

GetHuman3853946's customer service issue with Kiwi.com from October 2019

Help with my Kiwi.com issue
The issue in GetHuman3853946's own words
I called each airline before booking my flights in order to inform them that I would be traveling with a service dog. I was told “no problem” so I booked the flights from Houston to on **-* to edinboro. When calling again to put “service dog on my inarticulate confirmed ticket, all is well for all airlines until I have to take Easyjet. They are requiring certain training proof only from acceptable list of training organizations. documentation that is not required in the The US or OTHERInternational CARRIERS. It is actually illegal to demand this docs. In US (read ADA rules concerning service dogs. I have an ID card and vest that I have flown internationally with a dozen times. Never had a problem. Now all the domestic European airlines are requiring certification only from a small list of dog trainers. This is a crime. But, I need a refund so that I can book a direct flight to EDI. Also, my medical health certificate is only good for ** days of arrival in SCOTTLAND. I will be stuck at CDG AND I DON’t know if I can pass the UK*EU BORDER. I need a refund please. Booking number ********

GetHuman3853946 did not yet indicate what Kiwi.com should do to make this right.

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Customer service issue
Reported by GetHuman3853946
Oct 30th, 2019 - 3 years ago
Seen by 17 customers so far
Similar issue to 18492 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman3853946 started working on this issue
Oct 30th, 2019 2:34pm
GetHuman3853946 confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 4:41pm