Hi, I booked a round trip flight for my daughter Kimberly. (booking * ********) to Mall...

GetHuman3367241's customer service issue with Kiwi.com from August 2019

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman3367241's own words
Hi, I booked a round trip flight for my daughter Kimberly. (booking * ********) to Mallorca Spain and leaving from Portugal. When we booked the flight, my daughter selected an higher price so she could have luggage on the plane. When she went to check in she found out that each leg of the trip there would be a charge for checked in luggage, so last minute, she opted to take a personal item and a cabin bag instead, leaving home items that she needed on the trip to keep her costs down. When she got to her second leg of her trip, (booking reference M****C-Ryanair) she had to pay $** something extra to take a cabin bag as well as a personal item. She had no way to dispute this charge while on her trip. There were cheaper fares that didn't allow luggage, but we paid extra for her to be able to carry luggage with her. If there are (undisclosed baggage carry on fees) it should be listed when booking the trip. We could have selected to use another company when booking her trip, but chose yours because of the pricing. I believe that she is due the charge she paid for the luggage. I would like to have a manager call me at ***-***-**** to discuss this charge. Thank you, Rosa R Graue

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Kiwi.com

Customer service issue
Reported by GetHuman3367241
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 16641 others
0 customers following this

Timeline

GetHuman3367241 started working on this issue
Aug 4th, 2019 5:16pm