Hi, I booked a round trip flight for my daughter Kimberly. (booking * ********) to Mall...
GetHuman3367241's customer service issue with Kiwi.com from August 2019
Help with my Kiwi.com issue
First: share to improve GetHuman3367241's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3367241 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman3367241's own words
Hi, I booked a round trip flight for my daughter Kimberly. (booking * ********) to Mallorca Spain and leaving from Portugal. When we booked the flight, my daughter selected an higher price so she could have luggage on the plane. When she went to check in she found out that each leg of the trip there would be a charge for checked in luggage, so last minute, she opted to take a personal item and a cabin bag instead, leaving home items that she needed on the trip to keep her costs down. When she got to her second leg of her trip, (booking reference M****C-Ryanair) she had to pay $** something extra to take a cabin bag as well as a personal item. She had no way to dispute this charge while on her trip. There were cheaper fares that didn't allow luggage, but we paid extra for her to be able to carry luggage with her. If there are (undisclosed baggage carry on fees) it should be listed when booking the trip. We could have selected to use another company when booking her trip, but chose yours because of the pricing. I believe that she is due the charge she paid for the luggage. I would like to have a manager call me at ***-***-**** to discuss this charge. Thank you, Rosa R Graue
GetHuman3367241 did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman3367241 fixed the problem
We are waiting for GetHuman3367241 to fix the problem and share the solution with the rest of us customers.
Please help with my Kiwi.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Kiwi.com customer problems.