I booked a flight to Germany precisely on the **th of july through kiwi.com on skyscann...

GetHuman-faithony's customer service issue with Kiwi.com from July 2019

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The issue in GetHuman-faithony's own words
I booked a flight to Germany precisely on the **th of july through kiwi.com on skyscanner.I booked two flight tickets for myself and my daughter.I however made a mistake by filling my name on the two tickets.I contacted kiwi immediately through manage my booking to change one of the tickets to my daughter's name instead of mine.Kiwi confirmed to me by Tuesday **th July that the issue had been resolved.Today **th of July is supposed to be my travel date.I got to the airport and the airline refused to carry myself and my daughter because according to them,no reservation was made for my daughter.I want Kiwi to look into this matter by either refunding me or rectifying the issue and book another travel date for me.I feel so devastated with this experience. My name is Faith Osagie and my booking no is ********

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Kiwi.com

Customer service issue
Reported by GetHuman-faithony
Jul 19th, 2019 - 2 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 16084 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-faithony started working on this issue
Jul 19th, 2019 1:39pm
GetHuman-faithony confirmed the issue is fixed. Hooray!
Jul 22nd, 2019 2:36pm
GetHuman-faithony indicated the issue is not fixed yet.
Jul 22nd, 2019 2:38pm

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