Reference * W*VLKB Where do I start? My travel recently from Cartagena Colombia to Med...

GetHuman-dougcala's customer service issue with Kiwi.com from June 2019

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The issue in GetHuman-dougcala's own words
Reference * W*VLKB Where do I start? My travel recently from Cartagena Colombia to Medellin Colombia was an absolute disaster. My friend and I used Kiwi..com to book flight this past Wed from Cartagena to Medellin, Colombia. Viva Air was company , our flight was supposed to be on May **th **:**pm. We are there at airport to find out the flight was leaving **:**am. Absolutely no information passed on to me there was a change. Clerks for Viva Air have no clue what to do and try to run us to the plane, with our bags through security. We are at the steps of the plane and they refuse to let me and my friend on plane. They suggest a later flight , that delays twice so I demanded a refund and see they don’t refund me for bags paid. We then try another airline and the same thing happens with them, delayed til *pm so we book Avianca and get there hours later. The mental stress caused for this has me very unhappy with you guys . I will be expecting some kind of feedback from you guys with some compensation. *Douglas Calabrese and Edwin Calderon passengers*My number *Douglas***** *** *****D*****@***.com

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Kiwi.com

Customer service issue
Reported by GetHuman-dougcala
Jun 24th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 15135 others
0 customers following this

Timeline

GetHuman-dougcala started working on this issue
Jun 24th, 2019 12:55pm