I have * issues unfortunately:***) I was charged for a boarding pass at the check-in de...
GetHuman-rmmeasur's Refund a Charge issue with Kiwi.com from May 2019
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-rmmeasur's own words
I have * issues unfortunately:***) I was charged for a boarding pass at the check-in desk at SFO. I was emailed on the **th May by KIWI which stated my boarding pass would be available in * hours. I did not receive one. When I landed in my home country, I received several text messages to say I 'can' check-in online. However, since I was abroad, I did not receive these messages. But also, there was no mention that it was compulsory to check-in online. Then at the check-in desk I was told that this was not a problem for the airline but rather the booking broker, ie yourselves at Kiwi.com and was provided a receipt to give to yourselves.* *I agree with them, my booking was made through yourselves, therefore you failed to provide me with a boarding pass and hence why I have made the complaint to you.* *Please could you look into the matter again and get back to me to explain why the refund request has been rejected. * **) Secondly, I had requested a vegan meal which I confirmed at the check-in desk, but when the meals came, they stated my name was not on the list and they had no meals available. I was given parts of different meals and luckily had some snacks I had brought myself. **Please could you looking into both these issues and resolve the refund issue I have been having.
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