Problem was not resolved.

GetHuman-trueform's customer service issue with Kiwi.com from April 2019

13 views | 11692 similar | 0 following
Help with my Kiwi.com issue
GetHuman-trueform's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-trueform will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-trueform can let us know if they help or not.
The issue in GetHuman-trueform's own words
Hello, I booked a flight (********) from Denver to SJU except my daughter kicked my computer keyboard on the checkout stage before I could get flight insurance and I noticed that I had the wrong days booked. I have already booked another flight (the correct one) but was hoping to get my money back as either a refund or travel credit as this was an absolute mistake. I am also happy to pay for the ** hour cancellation fee as I was intending to do before this nightmare happened. **Thank you for you help
They said I would get my money back as I contacted them before the payment was even processed and they still did not resolve the issue. Like they said they would.
To refund my money from the first flight as I booked the correct flight right after I realized I had the wrong flight booked ** minutes prior. And after speaking with a representative from Kiwi who said it would be refunded it has not been.
Called Kiwi to get my money back from the first flight and they said it would be resolved and it’s not?
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Kiwi.com

I was trying to buy flight tickets.
Customer service issue
Reported by GetHuman-trueform
Apr 11th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 11692 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-trueform started working on this issue
Apr 11th, 2019 10:25pm
GetHuman-trueform indicated the issue is not fixed yet.
Apr 15th, 2019 12:37pm
GetHuman-trueform indicated the issue is not fixed yet.
Apr 15th, 2019 12:44pm
GetHuman-trueform indicated the issue is not fixed yet.
Apr 15th, 2019 12:44pm
GetHuman-trueform indicated the issue is not fixed yet.
Apr 15th, 2019 7:33pm
GetHuman-trueform indicated the issue is not fixed yet.
Apr 15th, 2019 8:24pm

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