I booked my flights to and from Budapest under booking number ********. I called custom...

GetHuman-shawalke's Refund a Charge issue with Kiwi.com from April 2019

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The issue in GetHuman-shawalke's own words
I booked my flights to and from Budapest under booking number ********. I called customer services and added * ***kg cabin bags to the booking as the air lingus flight on the way out had cabin bags but the flight home did not. I was charged £**.** for the first bag then £**.** for the second bag. This was taken out of my account. I have now arrived at the airport and Ryan air have said only one bag was booked on and charged me £** to book my second bag on which I have already paid for though kiwi!!!! This caused major delays at the airport as I had to leave the queue to go and pay for a bag that I already paid for with your company. I expect a full refund of the amount I have had to pay today and compensation as this is appalling. I rand kiwi * times to confirm the return flight had * bags booked on and the nowny was charged and confirmed and taken. Could someone get back to me asap on this!!!

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Kiwi.com

Refund a Charge issue
Reported by GetHuman-shawalke
Apr 10th, 2019 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 11614 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-shawalke started working on this issue
Apr 10th, 2019 11:45am
GetHuman-shawalke confirmed the issue is fixed. Hooray!
Apr 13th, 2019 12:52pm

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