Thanks you for your assistance in reversing this booking.*As discussed it was made enti...

GetHuman-johnken's Cancel a Reservation issue with Kiwi.com from March 2019

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The issue in GetHuman-johnken's own words
Thanks you for your assistance in reversing this booking.*As discussed it was made entirely by mistake and realised within the hours afterwards.**Also as discussed the following information is required to be sent to the bank.**An email on letter head containing the following information:**Sent to: *****@***.com*Copy: J*****@***.com*The email must contain the amount of AU$***.***The Transfer Authorisation code*The reason for the transaction to be cancelled - Made in error.*Instruction for NAB to release the Purchase authorisation on the Card.**In addition, the email should contain a signature which includes the name and position of the sender along with contact details of the merchant.**Please note there must be no spelling mistakes, and must be sent from the merchants email address, NOT from a generic email address such as gmail, hotmail, yahoo, etc.**Thank you for your assistance and help in correcting this.
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Kiwi.com

Cancel a Reservation issue
Reported by GetHuman-johnken
Mar 31st, 2019 - 6 mons ago
I have an issue with Kiwi.com too
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Seen by 5 customers so far
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GetHuman-johnken started working on this issue
Mar 31st 1:09am