We booked a flight throught kiwi.com leaving Istanbul on April * at *:**am (reserve cod...
GetHuman-joha_az's Cancel a Reservation issue with Kiwi.com from March 2019
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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joha_az will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-joha_az can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Kiwi.com has better answers for you: Kiwi.com Help Center
Before contacting them, items GetHuman-joha_az may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-joha_az's own words
We booked a flight throught kiwi.com leaving Istanbul on April * at *:**am (reserve code: ********), however that reservation could not be completed and we tried again using kiwi.com for the same schedule. This time the Booking was succesful but you confirmed the flight on April *, at *:**am instead of *:**am (reserve code: ********). We didnt realized this change until now that we are preparing our trip and its impossible to us to board this flight since we will be arriving at Istambul from El Cairo at *:**am, so please we would like you to help us with this issue moving our booking for the original planned hour (*:**am) or, if it is not possible, refunding the fare for us to look for *:**am flight directly with the airline.**Thanks in advanced and we look forward to hearing from you ASAP.
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