While booking our ticket, we paid extra for our luggage for both ways. However we had t...

GetHuman2600407's customer service issue with Kiwi.com from March 2019

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Before contacting them, items GetHuman2600407 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman2600407's own words
While booking our ticket, we paid extra for our luggage for both ways. However we had to pay again for our luggage at the airport as they never receive any payments from you guys. Kindly have our money refunded back for the luggage we paid. We could also provide you a copy of the receipt along with our bank statement reflecting the payment made at the airport for check in the luggage. You could find the booking with this email address. Destination was Toronto to Nassau and back to Toronto. *Thank you.
GetHuman2600407 did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman2600407
Mar 26th, 2019 - a mon ago
I have an issue with Kiwi.com too
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Seen by 5 customers so far
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Timeline
GetHuman2600407 started working on this issue
Mar 26th 10:21pm