Dobry den,**cez portal KIWI.com som objednal * letenky (pre mna a manzelku) s odletom z...

GetHuman-jozefpit's Refund a Charge issue with Kiwi.com from March 2019

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The issue in GetHuman-jozefpit's own words
Dobry den,**cez portal KIWI.com som objednal * letenky (pre mna a manzelku) s odletom z Kuby do Viedne. V ponuke kiwi.com bola letenka s *-mi letmi: Varadero (Kuba) -* Brussel, nasledne Brussel-* Vieden. Letenku som kupil (posielam v prilohe).***Odlet z Varadero (Kuba) bol podla planu **.**.**** o **:** (s viac nez hodinovym odletom), ale problem (a zaroven moja staznost na poskytovatela sluzieb kiwi.com), ze let mal byt priamo do Brusselu. Avsak asi po ** minutach od vzlietnutia zacalo lietadlo klesat. Nasledne asi po ** minutach sme pristali na Jamajke (letisko Monego Bay). *Po pristati nas vsetkych z lietadla vysadili na terminal, kde sme stravili asi *,* - * hodiny. Po tomto case nas nalozili a odleteli sme do Brusselu.***Po mojich zisteniach od personal letu mi bolo povedane, ze medzipristatie letu Varadero (Kuba) - Brussel na Jamajke je podla letoveho poriadku. Personal bol v udive, ked sme my o tomto nevedeli.***Kedze ani v ponuke a ani v E-ticket nie je uvedene medzipristatie na Jamajke, povazujem sa za zavedeny od spolocnosti kiwi.com. V pripade, keby lponuka letu na portal kiwi.com jasne ukazovala let z Kuby do Viedne s *-mi letmi, nikdy by som tento let nezakupil. Mam totiz traumu z lietania a moje snahy su vzdy eliminovat pocty letov na minimum. ***Zaroven, kiwi.com deklaroval velkost zakupenej batoziny **kg, avsak pri lete z Brusel do Viedne cez spolocnost Austrians bola poskytovana hmotnost batoziny **kg. Aj v tomto pripade sme boli zavedeni zo strany kiwi.com do velkeho omylu a citim sa doslovne oklamany spolocnostou kiwi.com.***Ziadam Vas tymto o kompenzaciu moralnej a takisto aj nefinancnej ujmy z dovodu nekaleho business-u zo strany kiwi.com. Nie je mozne, aby ma proti mojej voli a bez suhlasu odviezli do miesta, o ktorom ma vopred neinformovali (samozrejme, netyka sa to nevyhnutnych situacii napr. pri ohrozeni zivota atd., co v tomto pripade nebolo).***S pozdravom*Ing. Jozef Pitak, PhD.
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Kiwi.com

Refund a Charge issue
Reported by GetHuman-jozefpit
Mar 29th, 2019 - 6 mons ago
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GetHuman-jozefpit started working on this issue
Mar 29th 8:49pm