I have repeatedly attempted to secure help from you to arrange with airlines (JET BLUE...

GetHuman2395667's customer service issue with Kiwi.com from March 2019

17 views | 9863 similar | 0 following
Help with my Kiwi.com issue
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GetHuman2395667's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2395667 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2395667 can let us know if they help or not.
Before contacting them, items GetHuman2395667 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman2395667's own words
I have repeatedly attempted to secure help from you to arrange with airlines (JET BLUE, NORWEGIAN, RYAN) for special assistance in regard to my confirmed flight to Bucharest Confirm No. ********. I need to file a form prior to flight regarding need to carry an allowable Air Sep personal oxygen compressor and arrange to have if needed wheel chair support through the terminal from the plane door to the next waiting area. All of these services are and should be at no cost as all are covered by disabilities programs are permitted by the respective airlines. I keep getting messages from Air Help that there is a fee for this and I do not understand why. Also I was told that I cannot contact airlines directly but must do so through you if I am to make these arrangements. You are causing me needless concern. Please communicate as your website is of no help at all in this matter. Also I have a Pre TSA number that should be in the file and you provide no way to convey that information to the air carriers. This TSA number is TT*****QX.

GetHuman2395667 did not yet indicate what Kiwi.com should do to make this right.

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Customer service issue
Reported by GetHuman2395667
Mar 7th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 9863 others
0 customers following this


GetHuman2395667 started working on this issue
Mar 7th, 2019 3:32pm

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