I need you help to support me on my request . I had to book Urgent Ticket due to sudden...

GetHuman-puneet_s's customer service issue with Kiwi.com from February 2019

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-puneet_s's own words
I need you help to support me on my request . I had to book Urgent Ticket due to sudden Demise of my Father on **th Nov in Pathankot in India.( His death certificate is enclosed for reference).**I booked the ticket for my travel through Kiwi.com with following booking reference ******** .. for( PESOS) PHP *****.****The flight details were :***. Manila MNL to Singapore SIN (Changi Airport ) *K*** - Jetstar Asia Airways at **.** Departure **. Singapore SIN to NEW Delhi DEL - AI*** Air India Limited Departure at *.** am ..**When i received the ticket from KIWI.com it stated that I need Transit Visa in Singapore for changing the airline ... (COPY enclosed)**Since it was death of my father and under huge mental pressure i was not in a position w.r.t to time to resolve Transit visa need or even enquire with Airports and airlines to confirm. **I cancelled the ticket immediately with Kiwi.com within * to *.* hours of booking and had to rebook another ticket through Cathay Pacific to travel via Hongkong to Delhi on same date. ( Copy can be provided if needed)**The refund processed by Kiwi.com against my cancellation was just ***.** PHP (PESOS) out of my ticket Price of PHP ***** which came as a very big shock to me. When i registered my case with Kiwi.com they stated that they cannot refund as airlines do not allow them to refund the paid amount of tickets .( Their Communication is enclosed as well)**I do not have any other option other than to reach the airlines and request to support me on humanitarian grounds (Death of my Father) on my refund claim.**Kindly help and advise if you need any additional documents to validate my request for refund.**Best regards*Puneet Singh
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Kiwi.com

Customer service issue
Reported by GetHuman-puneet_s
Feb 6th, 2019 - 4 mons ago
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GetHuman-puneet_s started working on this issue
Feb 6th 5:14pm